Member Services Manager
CurrentProvide strong, dynamic leadership while mentoring and developing department leaders and associatesSite Manager for our Orlando location while remotely managing department supervisors in MinnesotaConduct staff performance reviews, assess needs and other operational strategy assessments.Establish a high standard for productivity, quality, customer service as well as define user guidelines.Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.