Jose Reyes Email and Phone Number
Director of Rooms at Hewing Hotel | Customer Service | Operations Management | Training & Development | Quality Management | Communication | Crisis Management | Budgeting | Project Management at
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Hewing Hotel
Jose Reyes's Location
St Paul, Minnesota, United States, United States
Jose Reyes's Contact Details
Jose Reyes personal email
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Jose Reyes phone numbers
About Jose Reyes
I am passionate about the hospitality industry and believe in making the “Magic Happen” to drive guest experience. I enjoy putting smiles on guests’ faces, paying attention to the small things that make a difference, and building memories.I am dedicated to leading teams with integrity and purpose, managing crisis, and driving initiatives that improve productivity, quality, efficiency, even comfort.As an adaptable, focused, and solution-driven hospitality leader with a strong career covering various size hotels, I have a track record of driving creative and strategic plans that create impactful positive change. Skilled at leading large Front and Back of House teams, I thrive on building, motivating, and inspiring to deliver best in class service.Skills:• Communication• Operations Management• Quality Management• Budget and P&L Management• Crisis Management• Guest Experience and Satisfaction• Vendor Relations• Process and Productivity Improvement• Policy and Procedural Development• Training and Development• Customer Service• Conflict ResolutionTechnologies:• Microsoft Office• Google Workspace• Opera• LightSpeed• HMS• Oobeo• Zoom
Jose Reyes's Current Company Details
Hewing Hotel
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Director of Rooms at Hewing Hotel | Customer Service | Operations Management | Training & Development | Quality Management | Communication | Crisis Management | Budgeting | Project Management
Jose Reyes Work Experience Details
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Director Of RoomsHewing Hotel May 2021 - Present• Managing the daily activities of the Rooms Division departments including Guest Services, Housekeeping, Valet and Engineering. • Maximizing profitability as well as guest and associate satisfaction. Implementing and overseeing the daily quality process.• Adjusting hotel procedures to constantly changing COVID-19 related regulations and best practices.• Pursuing new avenues of sourcing products and supplies that meet hotel requirement.
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Housekeeping ManagerHewing Hotel Jan 2018 - May 2021• Directed the back of house operations of a 124 room 4-star hotel supervising 19 team members.• Revised and implemented SOP’s since hotel opened in November 2016. • Created Housekeeping incentive programs to improve cleanliness scores and CPOR.• Developed PAR standards for the Rooms Division department.• Achieved highest guest room and bathroom cleanliness score in the company's portfolio at 96.8% in 2018 and 97.5% in 2019.
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Executive HousekeeperHampton Inn & Suites Mar 2017 - Jan 2018• Oversaw the back of house operations of a 160 room 3-star hotel.• Built a responsive Housekeeping team by recruiting, training, and disciplining 22 team members consisting of in-house staff and outside labor.• Initiated attendance policy, checklists and standard operating procedures for Housekeeping department.• Revamped supply ordering and stocking of supplies according to PAR procedures. • Implemented preventative maintenance program for hotel.• Introduced new hire procedure and evolution to an efficient and accountable housekeeper.
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Assistant General ManagerRenaissance Hotel, The Depot, Minneapolis Jun 2016 - Feb 2017• Oversaw the daily Room Operations of a 335 room 3-star hotel.• Assisted in recruiting and training of Front Office and Housekeeping team members.• Facilitated new hire orientation, brand training and resolution raining with entire hotel staff.• Managed Rooms Division expenses to ensure that budget goals are met.• Assisted in bringing 100 newly renovated rooms into inventory in addition to overseeing the renovation of the pre-existing 234 guest rooms.
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Director Of HousekeepingRadisson Blu - Mall Of America Jun 2013 - Jun 2016• Oversaw the back of house operations of a 500 room 4-star hotel. • Built a responsive Housekeeping team by recruiting, training, and disciplining 62 staff members consisting of inside and outside labor.• Revamped hotel guest amenity program to reduce CPOR and implemented preventative maintenance programs for hotel.• Transitioned room attendants to self-inspectors with minimal drop in cleanliness scores increasing the rate of ready rooms to the Front Office and reducing labor cost due to reduction of Housekeeping supervisors.• Performed daily inspections of rooms, hallways and public spaces to determine need for repairs or cleaning of furniture and equipment.• Managed Rooms Division checkbook to ensure that departmental budget goals are met.• Achieved top room cleanliness score for the 1st Quarter 2014 within Radisson managed and owned properties. Ended 2014 with the 2nd top score.• Hotel was awarded Radisson Hotel of the Year 2013 and the Radisson Golden Rose Award based on revenue and guest satisfaction.
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Director Of StyleW Minneapolis - The Foshay Oct 2011 - Jun 2013• Directed daily and long term back of house operations of a 229 room 4-star hotel. • Responsible for recruiting, training, disciplining, scheduling and payroll of 25 team members.• Conducted monthly departmental meetings to foster development and ensure that current standardsare being met.• Achieved 97% on 2013 LRA Room Cleanliness Score for the 1st half of the year. A 7% improvement over the previous year.• Handled 80% of the Room Division’s checkbook to ensure that the departmental budget was in line to meet set financial goals.
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Director Of HousekeepingThe Ritz-Carlton Apr 2009 - Oct 2011• Responsible for recruiting, training, disciplining, scheduling and payroll of 49 team members.• Performed daily inspections of rooms, hallways and public spaces to determine need for repairs or replacement of furniture and equipment.• Re-implemented and built strong relationship with outsourced hotel overnight cleaning services.• Built strong relationship and provided housekeeping services to Ritz Carlton Residences owners located next to the hotel.• Implemented 7-step cleaning process in 2010 to raise the hotel's 85% room cleanliness scores from 2009.• Handled the Rooms Division checkbook to ensure the budget was in line to meet financial goals.• Saved over $150k in Housekeeping staff wages in 2009 by modifying job descriptions and job eliminations.• Achieved a Lodging Quality Assurance audit score of 93% for 3rd Quarter Lodging Quality Assessment for 2010.
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Housekeeping ManagerThe Ritz-Carlton Jan 2008 - Apr 2009• Managed daily Back of House operations of a 299 room 5 Diamond hotel. • Responsible for recruiting, training, disciplining, scheduling and payroll of 45 team members, including Housekeepers, Turndown, Housemen, Laundry, Uniform, and Public Space attendants.• Oversaw transition from outsourced hotel overnight cleaning service to in-house.• Conducted monthly departmental meetings to foster development and ensure that current standards are being met.• Ensured departmental budget is in line to meet set financial goals.• Re-established department linen pars and inventory controls to meet amended budgetary guidelines.• Achieved a Lodging Quality Assurance audit score of 95% in 2009.• Saved over $200k in budgeted controllables by re-establishing inventory controls.• Improved yearly employee engagement survey from 3.85 to 4.08 out of a possible 5.
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Front Of House ManagerThe Ritz-Carlton Nov 2005 - Jan 2007• Assisted in overseeing daily and long term Front of House operations of a 299 room 5 Diamond hotel. • Assisted in the coordination of hotel room renovations in 2007.• Responsible for recruiting, training, disciplining, scheduling, and payroll of 21 Guest Service staff members, including the Door Staff, Bell Desk, Club Concierge and Lobby Concierge.• Assisted in overseeing resourced out Valet services.• Assisted in implementation of Opera from Fidelio PMS in 2007.• Ensured that department budget and inventory controls are in place and within guidelines.• Saved over $40k in Guest Services staff wages in 2008.• Improved yearly Employee Satisfactory Survey 2 years in a row to 4.17 out of a possible 5.• Customer Engagement goal of 50% was surpassed this year by 3%. • Implemented processes that brought hotel out of Red Zone into Green Zone within 1 year.
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Front Office ManagerLe Meridien-Minneapolis Nov 2003 - Jul 2005• Oversaw daily and long term Front Office operations of a 255 room 4 star deluxe hotel.• Responsible for training, scheduling and payroll of 45 staff members including the Front Desk, Valet, Door Staff, Bell Desk, PBX, and Concierge.• Monitored quality and standards of service of all Front Office departments; ensured that current hotel policies were followed and implemented new standard operating procedures.• Ensured that department budget and inventory controls were in place and within guidelines.• Maximized revenue and cash flow by promoting hotel services and adhering to credit control processes.• Crossed-trained in the Housekeeping department.
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Reservations CoordinatorDrury Lane Moat House Jun 2003 - Oct 2003• Handling telephone and written reservation queries for 3 London based hotels.• Maximized revenue and occupancy by enforcing correct selling strategies.• Performed 1, 3, and 7 day reservation correspondence check.• Maximized revenue and cash flow by promoting hotel services and adhering to credit control processes.• Generated weekly business on the books reports for Revenue Manager.
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Assistant Front Desk ManagerHilton London Metropole, London Sep 2002 - May 2003• Oversaw the daily Front Desk operations of a 1058 room 4 star hotel.• Responsible for hiring and training, as well as scheduling and payroll of 30 receptionists.• Ensured staff personal appearance and uniform compliance in regards to hotel standards. • Monitored quality and standards of service at the front desk; ensured that current hotel policies were followed and implemented new standard operating procedures.• Maximized guest satisfaction by monitoring guests' needs, anticipated guest dissatisfaction and eliminating the possibility of guest complaints.• Supervised the control of floats, ensured that all staff reconciled their daily banking and dealt with any irregularities accordingly.• Reviewed weekly and monthly revenue forecasts and departmental budget with Front of House Manager.
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Front Desk ManagerThe Drake Hotel Oct 2000 - May 2002Toronto, On, Ca• Oversaw the daily Front Desk operations of a 537 rooms 4 star deluxe hotel.• Responsible for schedules and payroll of 15 Front Desk staff; hiring and training of new staff members; ensured current and new hotel policies were properly implemented.• Ensured staff was fully aware of the day's availability and any functions or events taking place within the hotel; coordinated all staff activities, monitored the quality and standards of service.• Identified VIP guests and special requests. Allocated rooms and advised the appropriate departments of these; dealt with guest enquiries by letter, telephone, and fax or in person.• Reviewed weekly and monthly revenue forecasts with Reservations Manager and departmental budget with Front of House Manager. -
Assistant ManagerThe Drake Hotel Sep 1999 - Oct 2000Toronto, On, Ca• Acting Manager on Duty in absence of Department Heads and General Manager for a 4 star deluxe hotel with 537 rooms.• Responsible for the daily smooth running of all hotel operations.• Ensured maximum guest satisfaction by monitoring guest needs; anticipating and eliminating the possibility of guest complaints and notifying the relevant superiors.• Handled scheduling for the Assistant Manager's staff.• Ensured current and new hotel policies were properly implemented.• Acted as Relief Night Manager on a monthly basis; cross-trained in several departments.
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Assistant Front Office ManagerHotel Allegro Feb 1998 - Aug 1999• Assisted in the opening of the hotel in the Housekeeping and Front Office departments• Oversaw daily front of house operations of the 487 rooms 3 star boutique hotel.• Acting Manager on Duty in absence of department heads and General Manager.• Responsible for training, scheduling and payroll of 30 team members including the Front Desk, Bell Desk, PBX, and Concierge.
Jose Reyes Skills
Hotels
Front Office
Guest Satisfaction
Payroll
Rooms Division
Scheduling
Hiring
Purchasing
Customer Service
Guest Service
Fidelio
Opera
Jose Reyes Education Details
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University Of Illinois ChicagoNone -
Rooms University - Dallas
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St. Francis De Sales High School, Chicago IlHigh School Diploma
Frequently Asked Questions about Jose Reyes
What company does Jose Reyes work for?
Jose Reyes works for Hewing Hotel
What is Jose Reyes's role at the current company?
Jose Reyes's current role is Director of Rooms at Hewing Hotel | Customer Service | Operations Management | Training & Development | Quality Management | Communication | Crisis Management | Budgeting | Project Management.
What is Jose Reyes's email address?
Jose Reyes's email address is ma****@****ail.com
What is Jose Reyes's direct phone number?
Jose Reyes's direct phone number is +165164*****
What schools did Jose Reyes attend?
Jose Reyes attended University Of Illinois Chicago, Rooms University - Dallas, St. Francis De Sales High School, Chicago Il.
What skills is Jose Reyes known for?
Jose Reyes has skills like Hotels, Front Office, Guest Satisfaction, Payroll, Rooms Division, Scheduling, Hiring, Purchasing, Customer Service, Guest Service, Fidelio, Opera.
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