Jose Ribalta Email & Phone Number

Florida, United States

Coral Gables, Florida, United States

*Compiles data and writes or revises text for informative, instructional, or promotional articles, userdocumentation, newsletters, electronic database publications, media guides, or similar materials of atechnical nature.*Researches topics, including gathering and sorting source and background materials; consults with various personnel to clarify details of source materials; provides statistical analysis of data as required.*Participates in the writing of training manuals & seminar/user conference materials.*Plans layout of work, arranging a sequence of topics, and placement of graphics as applicable.*May electronically upload publications and online help files.*Works in cooperation with the support department to update functionality & changes.*May coordinate department activities such as the production of documents, scheduling meetings, preparing agendas, and maintaining files.*Maintains a broad knowledge of our software, and systems that involve technical publication & distribution.*Assists with departmental education and/or public relations events.*Created over 20 e-courses regarding SaaS usage and deployment. *Documented over 300 additions to the SaaS airline product and its affiliated applications.*Managed, directed, and created over 50 slides of technical presentations for the 2022 MRO User Conference.

* Established a Marketing strategy that assisted in gaining a cumulative 69% increase in audience base across numerous platforms and a cumulative 55% increase in engagement. * Drafted, edited, and presented numerous marketing documents such as Artist Press Releases and Artist Biographies.* Create and distribute social media graphics.* Implemented a new email marketing format, leading to a 35% open rate across email campaigns.*Created landing pages, linking platforms, and other marketing materials for the purposes of distribution and mass communicative marketing.

* Conceptualize, draft, and submit articles pertaining to gaming content.* Edit documents to follow SEO recommendations and guidelines.* Apply common Photoshopping techniques to create and edit images.* Apply modern research techniques to source relevant and factual information.

Miami, Florida, United States

Updated and managed numerous affiliate programs including managing commission rates, terms and conditions, program logos, and migrating/integrating new affiliates. Served as a High-Touch Communications Specialist between pending/current Publishers and FlexOffers.com. Created, published, and curated numerous marketing/eCommerce pieces (such as Short Program Descriptions, Long Program Descriptions, and Blogs).

Fort Lauderdale, Florida, United States

Acts as liaison between numerous Personal Injury Law Firms and Personal Injury Underwriters. Prepares and executes contract; Engage and promote brand recognition through telecommunication marketing techniques and social media; Strengthen customer relations through excellent customer service; Efficiently and successfully record, update, and locate client files in the company's database and Excel spreadsheets. Utilize strong communication skills to invite more business with new law firms.

Miami/Fort Lauderdale Area

As a Starbucks Supervisor I promoted and strengthen customer relations while increasing daily profits through marketing techniques. I led and managed a team of varying backgrounds and ages - training them, recognizing and utilizing their strengths, and making plans that work around and help with their weaknesses. I evaluated the flow of profits and recorded data in the company's database to reflect proper increases or decreases. I created a district-wide initiative that improved management - employee relationship, which in turned saw an increase in customer engagement and rise in profits. I was the first to put out "fires" and handled social media engagement in the Starbucks community.

Miami, Florida

Pitched local news stories and tailored them to fit the FIU student community. Covered local events and created content based on it to be posted on the pantherNOW website. Executed numerous interviews with industry experts and community members. Edited both videos and written pieces and practiced efficient research and communication skills.

Master Of Science - Ms, Mass Communications: Global Strategic Communications, Alumni

Bachelor Of Science - Bs, Mass Communication/Media Studies, Alumni

Bachelor Of Arts - Ba, English, Alumni