Developed digital strategy and roadmap of how customers interact with brand—from initial research and discovery, to purchase and retention—customer journey maps demystify the customer experience. • Led development and activation of Digital Customer and Product strategy in support of KeyBank's Digital First Initiative.• Defined overall innovation strategy as part of the integration effort to KeyBank.• Completed full integration into legacy KeyBank systems ahead of schedule.• Collaborated with executive and senior management across divisions to identify and define digital and product opportunities and challenges.• Directed cross-functional teams to develop and maintain views of important industry trends, market dynamics, competitive benchmarking, and indices to affirm or alter strategies.• Partnered across executive and divisional leadership to develop and execute cross functional and divisional strategies and plans.• Led multiple key initiatives by providing guidance on how to define, accelerate, track and monitor results.• Maintained responsibility for deliverables and timelines, shifting priorities as needed and managing stakeholder relationships and expectations.• Prepared and delivered program status updates and strategic initiatives in Business Unit Reviews. Content was ultimately shared at Board and other executive meetings in conjunction with other business leaders.

Modeled and Created Technology Innovation Lab (The Greenhouse) based on Stanford D-School Innovation Methods which was ultimately rolled out to enterprise. Served as liaison between US Bank Innovation Organization and Elavon. Provided thought leadership in the development of 2-year technology and software testing roadmap. Responsible for intake, prioritization, and implementation of all greenhouse initiatives. • Introduced Design Thinking into Technology Organization, drastically decreasing time-to-market for digital products.• Established Human Centered Rapid Prototyping and Design Approach, delivering value to customers faster.• Built alignment between US Bank and Elavon technology innovation including Innovation as a Service.• Instituted 2-year continuous delivery technology roadmap for Global Technology Services.• Created 2-year advanced software testing technology roadmap, accelerating move to automated testing.• Led implementation of automated robotic EMV certification solution decreasing merchant certification process time by 50%.

Led Elavon’s Global Technology Services organization in both advanced software testing and the establishment and day-to-day operations of technology innovation lab (the Greenhouse). Global span of control of ~180. • Directed team of software testing engineers to implement automation frameworks that resulted in manual testing cost avoidance savings of over $2.6MM in 2016.• Led team of data visualization engineers to implement customer insights dashboard that provides Elavon merchants simple, elegant, and powerful data analytics on their business.

Led Data Services Function, including selection and implementation of policies, procedures, and technologies to support data ingestion, client reporting, data governance and master data management. Served as central representative of data needs from client and business stakeholders and coordinated with technology stakeholders. Provided leadership to successfully implement data management, governance, and reporting solutions. • Championed importance of data processes, data integrity and cleanliness, and strategic use of data (for both existing and potential new data sources).• Partnered with IT and Senior Management to build and implement data architecture strategy.• Set the vision for Data Services function and built roadmap to implement governance around client and product data (including data warehousing strategy).• Managed implementation and ongoing support for a Master Data Management solution to establish and use a ‘golden record’ for company assets.• Collaborated with functional teams to identify, triage and prioritize data issues and concerns and facilitate issue resolution work sessions with client and Technology team.• Built and led team of business analysts to understand core business issues, identify data needs, and support development of new Business Intelligence.• Led Data Governance efforts and prioritized data management initiatives, including new data source to be ingested, data to be mastered, and related IT efforts.• Provided senior level technical consulting to IT and product teams during application design and development for highly complex or critical projects / products.• Provided oversight for budgets and project plans, and managed technology risks and issues.• Developed/acquired tools to manage client data reporting and analytics.• Partnered with Product and Sales to build ROI / value proposition models.• Developed technical Service Level Agreements (SLA’s) in line with business expectations.

AHS implemented a major initiative to rebuild and modernize its financial, supply chain and human resources processes using a broad swath of Oracle applications, including PeopleSoft, OBIEE, Hyperion and OBIA tools. Provided necessary leadership to successfully implement analytical and reporting solutions. • Led large ERP to Data Warehouse Integration across project lifecycle.• Facilitated alignment of technology domains with business process areas.• Led technical team in design and implementation of PeopleSoft to OBIEE integration solution including dashboards and scorecards.• Defined roadmap of the Oracle BI tool stack.• Provided guidance and leadership to technical architects and leads. • Defined OBIEE/OBIA architecture and standards in collaboration with Enterprise Architecture.• Established BI Best practices and methodology for gathering, storing, analyzing, and providing access to data to enable better business decisions.

Provided technical direction and content specific to Data Warehousing and Business Intelligence solutions. Developed solutions involving BI Strategy, Implementation Roadmaps, Production Support Best Practices and ERP Integration.

Established the Northern Virginia footprint for North Highland’s consulting services focusing on BI and Analytics. Developed BI best practices including strategy development, methodology, data management and audit and retention processes. Provided application support thought leadership related to ETL production support including source data analysis, audit and retention and orphan processing.

Provided technical direction and content around DW and BI engagements, including development of DW and BI Strategy, and Solution Roadmaps. Evaluated current methods, strategies, and applications and coordinated implementation of new services to meet changing needs. Other responsibilities included identifying and building new partnerships/alliances with key companies offering complementary products and services as well as maintaining $3MM in revenue in the Florida geography.