Jose Rivera Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Developed digital strategy and roadmap of how customers interact with brand—from initial research and discovery, to purchase and retention—customer journey maps demystify the customer experience.
• Led development and activation of Digital Customer and Product strategy in support of KeyBank's Digital First Initiative.
• Defined overall innovation strategy as part of the integration effort to KeyBank.
• Completed full integration into legacy KeyBank systems ahead of schedule.
• Collaborated with executive and senior management across divisions to identify and define digital and product opportunities and challenges.
• Directed cross-functional teams to develop and maintain views of important industry trends, market dynamics, competitive benchmarking, and indices to affirm or alter strategies.

Greater Atlanta Area

• Modeled and Created Technology Innovation Lab (The Greenhouse) based on Stanford D-School Innovation Methods which was ultimately rolled out to enterprise. Served as liaison between US Bank Innovation Organization and.
• Introduced Design Thinking into Technology Organization, drastically decreasing time-to-market for digital products.
• Established Human Centered Rapid Prototyping and Design Approach, delivering value to customers faster.
• Built alignment between US Bank and Elavon technology innovation including Innovation as a Service.
• Instituted 2-year continuous delivery technology roadmap for Global Technology Services.
• Created 2-year advanced software testing technology roadmap, accelerating move to automated testing.

Atlanta

• Led Elavon’s Global Technology Services organization in both advanced software testing and the establishment and day-to-day operations of technology innovation lab (the Greenhouse). Global span of control of ~180.
• Directed team of software testing engineers to implement automation frameworks that resulted in manual testing cost avoidance savings of over $2.6MM in 2016.
• Led team of data visualization engineers to implement customer insights dashboard that provides Elavon merchants simple, elegant, and powerful data analytics on their business.

Atlanta, Georgia

• Led Data Services Function, including selection and implementation of policies, procedures, and technologies to support data ingestion, client reporting, data governance and master data management. Served as central.
• Championed importance of data processes, data integrity and cleanliness, and strategic use of data (for both existing and potential new data sources).
• Partnered with IT and Senior Management to build and implement data architecture strategy.
• Set the vision for Data Services function and built roadmap to implement governance around client and product data (including data warehousing strategy).
• Managed implementation and ongoing support for a Master Data Management solution to establish and use a ‘golden record’ for company assets.
• Collaborated with functional teams to identify, triage and prioritize data issues and concerns and facilitate issue resolution work sessions with client and Technology team.

Orlando, Florida Area

• AHS implemented a major initiative to rebuild and modernize its financial, supply chain and human resources processes using a broad swath of Oracle applications, including PeopleSoft, OBIEE, Hyperion and OBIA tools..
• Led large ERP to Data Warehouse Integration across project lifecycle.
• Facilitated alignment of technology domains with business process areas.
• Led technical team in design and implementation of PeopleSoft to OBIEE integration solution including dashboards and scorecards.
• Defined roadmap of the Oracle BI tool stack.
• Provided guidance and leadership to technical architects and leads.

Orlando, Florida Area

Provided technical direction and content specific to Data Warehousing and Business Intelligence solutions. Developed solutions involving BI Strategy, Implementation Roadmaps, Production Support Best Practices and ERP Integration.

Established the Northern Virginia footprint for North Highland’s consulting services focusing on BI and Analytics. Developed BI best practices including strategy development, methodology, data management and audit and retention processes. Provided application support thought leadership related to ETL production support including source data analysis, audit.

Provided technical direction and content around DW and BI engagements, including development of DW and BI Strategy, and Solution Roadmaps. Evaluated current methods, strategies, and applications and coordinated implementation of new services to meet changing needs. Other responsibilities included identifying and building new partnerships/alliances with key.