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Systems Design and Implementation • Unified Communications • Collaboration • Wireless LAN's • LAN/WAN/Broadband Network Design • Advanced IP Routing • Contact Center Express • L2/L3 Network DesignExecute several implementations of Cisco Call Manager Express and Unity Express.Deploy Voice over IP Solution for various customers, each with distinct requirements including but not limited to Cisco Communications Manager centralized cluster with remote sites running SRST functionality.Solve/Engineer call routing, number translation, pickup groups, and call handler issues.Design test and implement cost effective customized Voice solutions for clients including full and fractional ISDN-T1 circuits, Ethernet Services among others.Integrate Cisco Contact Center express with Cisco Unified Communications Manager.Demonstrate thorough understanding of Voice Gateways (H323, MGCP), Protocols (H323, SIP, and MGCP), IP Contact Center technologies (ACD, IVR) and CTI application in providing solutions to customer.Implement Cisco Unified Communications Manager Applications like CUPS, Extension mobility and Attendant console as per customer requirement.

Performed network troubleshooting to isolate and diagnose common network problems.Performed troubleshooting on personal computers and communication devices, such as, modems, hub’s, and routers. Monitored communication lines (analog, 56k and T1 lines) in order to ascertain optimum performance.Upgraded network hardware and software components as required.