• I provide comprehensive support to end users through various channels such as in-person interactions, phone calls, emails, remote desktop via VPN, and third-party applications. This approach not only enhances user experience but also leads to increased orders and the successful maintenance of accounts on both domestic and international levels, thereby contributing to the overall business growth and customer satisfaction.• I am responsible for imaging, configuring, and testing new systems including kiosks, AIO Touch Screen and Desktop PCs, printers, laptops, and tablets for deployment to end users. By ensuring the seamless setup and functionality of these systems, I guarantee operational efficiency and productivity within the organization, ultimately supporting business continuity and user satisfaction.• Additionally, I utilize my scripting skills in CMD or PowerShell to create tools that support the Tech support team in their daily operations. By developing customized scripts, I enhance the team’s efficiency and effectiveness, enabling them to deliver timely and effective technical assistance, thereby improving overall operational performance and customer satisfaction.• I develop tutorial videos aimed at assisting the sales team, technical representatives, and clients in addressing field-related issues. This proactive approach significantly reduces the volume of calls tothe Help Desk, streamlining operations and allowing for a more efficient allocation of resources towards critical business functions.• I developed user interface components using ActionScript to streamline integration processes, resulting in increased accessibility and usability of Aetrex products. This initiative facilitated the on-boarding of new clients such as the US Army, Red Wing Shoes, Wolverine Worldwide, ABG, and others, expanding the company’s customer base and market reach.

• Installed and configured hardware and software on Mac and PC workstations in classroom settings, specializing in troubleshooting OS 9 and OS X issues. This proactive approach ensured seamless technology functionality for students and faculty, enhancing the overall learning experience. • Delivered comprehensive technical support to students and faculty within the department, addressing and resolving a wide range of IT-related issues promptly and effectively. By providing timely assistance, I contributed to the uninterrupted flow of academic activities. • Conducted personalized tutoring sessions for students on a variety of office and graphic software applications, including MS Word, Excel, PhotoShop, Illustrator, Flash, and Maya. This tailored guidance empowered students to develop essential digital skills, fostering their academic growth and proficiency in utilizing industry-standard software tools.

UC Investigations ... October 1995 – June 1997Surveillance ... Feb. ’96, March ‘97 & July ‘98 Background checks ... June 1997 – July 1998

Store clerk ... June 1992 – March 1994 Store manager ... March 1994 – August 1995