Computer Software

Site Coach is to promote, guide, consult and deliver a one-stop support partner for our GL and Directors in developing their leadership and coaching effectiveness. I serve as the point person to promote and build a supportive accountability partner for the GL and Directors quality and behavioral based coaching using the QBBC coaching model including Situation and Trend Based coaching within the site. I will work with the Group Leaders and Directors to develop and maintain an effective coaching rhythms and key leadership development activities to build success for all areas of leadership effectiveness that leads to improved results in all key KPI’s for the site. A key role played was to be a cultural change leader for the site that is flexible and can effectively influence individuals at all levels within the organization. Position requires adaptability and maintaining effectiveness in varying environments.

Coaching and development.

Quality supervisor Training supervisor

Coaching and development of entry level supervisors and agents. Provide observations and feedback on recorded and live calls to identify quality missed opportunities. Maintain agents performance by enforcing quality standards and accountability for there performance and schedules. Utilized Impact 360 to submit exceptions for adherence: Provided coaching and development tasks for agents to track and exceed there goals. Used coaching and recording method for agents to listen and identify areas of opportunity on there own.

Banking Coaching and development of entry level supervisors and agents. Created scheduling, communication with vendors and clients regarding product changes and updates. Mortgage training for foreclosure and modification information updates. Certified for collections. Customer service and Electronic banking support, credit card claims, short sale support Provided monitors and coaching on missed opportunities. handled agent schedules and administer counseling to associates. Mortgage servicing. IEX, Real Time Adherence monitoring, Payroll communication, Quality assurance monitoring.

Coaching and development of entry level supervisors and agents. Created scheduling, communication with vendors and clients regarding product changes and updates. Mortgage training for foreclosure and modification information updates. Certified for collections. Customer service and Electronic banking support, credit card claims, short sale support Provided monitors and coaching on missed opportunities. handled agent schedules and administer counseling to associates. Mortgage servicing.

Retail Sales, customer service, and merchandising. with furniture company. set up scheduling and well as store operation while manager was off.

Telecommunication, customer service, assisted customers with technical support, and setting up, service calls and upgrading programming

Site Coach is to promote, guide, consult and deliver a one-stop support partner for our GL and Directors in developing their leadership and coaching effectiveness. This role will serve as the point person to promote and build a supportive accountability partner for the GL and Directors quality and behavioral based coaching using the QBBC coaching model including Situation and Trend Based coaching within the site. The Site Coach will work with the Group Leaders and Directors to develop and maintain an effective coaching rhythms and key leadership development activities to build success for all areas of leadership effectiveness that leads to improved results in all key KPI’s for the site. The role requires the ability to be a cultural change leader for the site that is flexible and can effectively influence individuals at all levels within the organization. Position requires adaptability and maintaining effectiveness in varying environments.