Duties as a Technical Support Supervisor from January 1998 to presentManage technical field and in-house service operations. Attend to customer complaints regarding telephone system, call center headsets, mobile headsets service. Report and resolve to the General Manager regarding daily workload issues, meeting customer satisfaction and defining needs of customer. Provide seminars and training to dealers and sub-dealers. Assist Sales Department on demo of features of the telephone and security system to new clients. Provide and prepare marketing materials to the Sales Department. Present benefits, features and preventive maintenance services to customer to generate additional hardware and service sales. Research and evaluate on new products and make a comparison between the competitor’s products. Review documents submitted by supplier and apply for NTC type approval/acceptance of Customer Premises Equipment and wireless devices.Duties and responsibilities as a Staff Engineer from January 1996 to January 1998Receive service calls and handles technical field operations to ensure timely completion of service calls within the prescribed area. Receive reports from field technician regarding their itinerary, call completion and successful meeting of response time standards. Provide cost estimate and design layout of telephone house wiring to customers. Maintain records of service and stock parts list. Duties and responsibilities as a Service Engineer from January 1995 to January 1996Responsible for the day to day support to customer such as installation, programming, troubleshooting, repair, diagnosis and preventive maintenance of telephone and security systems and its peripherals.