Jose Severino Email & Phone Number

Juno Beach, FL, US

Own Stakeholders relationship.Gather Business and Technical Requirements for future and current projectsManage the Overall ProjectsSupport Current Systems Applications, Servers, and Database ServersAssist with Process Improvement ideas and implementation.

Tampa, FL, US

• Optimized Managed Print Services billing processes. Increased efficiency by 60% through automation using Excel VBA Macros & VBScripts. Analyzed client data to identify cost-saving opportunities and ensure accurate.
• Managed billing accuracy by reviewing agreements, contract rates, and printer fleet data.
• Analyzed printer data to identify cost-saving opportunities and ensure accurate billing for Major Accounts.
• Created impactful QBR presentations (Excel, PowerPoint) using data analysis (Pivot Tables, Slicers, graphs) for sales and clients.
• Automated over 60% of the workload using Advance Excel formulas, VBA Macros, VBScripts, reducing weekly processing time by 60%.
• Ensured data integrity between contracts and database.

Leveraged business acumen and process expertise to help SMEs (startups & established businesses) optimize operations. Delivered solutions for improved process efficiency, staff performance, and cost reduction. Established the SeveGroup company to have flexibility while caring for a loved one.

Kansas City, MO, US

• Demonstrated leadership and operational excellence during tax seasons at H&R Block. Managed multiple offices, overseeing hiring, training, scheduling, forecasting, and process improvement.
• Led by example, fostering a productive and efficient team environment.
• Responsible for hiring, training, and scheduling staff across four H&R Block offices.
• Managed operations for optimal client service and business performance.
• Implemented process improvements to enhance efficiency and accuracy.

Framingham, MA, US

Led all post-implementation operations across billing, client services, and service teams. Lead process improvements to allow us to scale the MPS Revenue from $500K to over $10M in Annual Revenue without substantially needing to increase staff due to the increased service requirements.

Framingham, MA, US

• Responsible for leading a group of 6 Service Specialists and Fleet Reconciliation Coordinators.
• Lead the MPS Hardware Services and Technology for optimal performance while maintaining job satisfaction within the team. Optimizing processes to increase results and quality while lowering operational costs of the.
• Continue assisting as a Subject Matter Expert on Technology and development of new systems for improvement of efficiency across all functional areas of the MPS division and adjacent departments.
• Help improve the Customer Experience with the Managed Print Services program.
• Find new ways to increase Managed Print Services’ value to the customer.
• Increased customer satisfaction by 30% through KPI development, staff training, and data-driven reports.

Framingham, MA, US

• Led process improvement initiatives for Managed Print Services (MPS) in collaboration with the MPS Management Team.
• Analyzed existing processes, proposed new strategies, and identified opportunities for IT development or staff training to enhance efficiency and intelligence.
• Partnered with the IT team to test and implement system enhancements based on MPS Management Team recommendations.
• Ensured contract compliance by analyzing MPS billing schedules, maximizing company revenue and client satisfaction.
• Personal Business Objectives: Empowered staff across departments by leveraging Agile Methodology and advanced MS Excel knowledge sharing. Developed tools using VBA, VB scripts, Visual C#, Excel formulas, templates, and.

Framingham, MA, US

I helped the company improve monthly MPS billing from 78% to 95% in the first 3 months. Now we are constantly over 98% month over month. I created multiple software tools to increase productivity of the team and accuracy of data keep in the systems. Processed changes to the customers' printer fleet as per their request on the system. Additionally, created.

Paris, Île-de-France, FR

• Managed and coached a team of quality assurance analysts.
• Developed and implemented quality control procedures to ensure high customer satisfaction.
• Analyzed data to identify trends and areas for improvement.

Paris, Île-de-France, FR

• Automated and streamlined the generation of over 200 daily reports using VBA, VBScript, and Avaya CMS Scripting, resulting in a 95% reduction in report creation time (from 6 hours to 30 minutes).
• Optimized departmental staffing through data automation. Automating report generation allowed for a 50% team size reduction, enabling redeployment of resources to high-value tasks.
• Enhanced data accuracy and integrity for critical sales insights by developing and implementing an automated data validation tool within the reporting process.
• Demonstrated exceptional problem-solving capabilities by diagnosing and resolving a critical database crash that lacked backups. This potentially saved the company over $200k in external repair costs.
• Recognized for outstanding performance as the first employee to receive two Employee of the Month awards out of over 3,000 employees.

Paris, Île-de-France, FR

• Provided exceptional technical support to Comcast HSI customers, consistently exceeding satisfaction benchmarks.
• Achieved the highest customer satisfaction ratings on the floor across multiple shifts, demonstrably exceeding expectations.
• Successfully transformed the lowest-performing team into the top team company-wide through effective coaching, mentorship, and KPI reporting with clearly defined expectations.
• Awarded the first-ever Employee of the Month for a Supervisor and the first-ever employee to receive two Employee of the Month recognitions.

• Led a rotational leadership program across various operations departments at DataCrédito, the Dominican Republic's leading credit bureau.
• Documented Standard Operating Procedures (SOPs) for each department, streamlining processes and improving efficiency.
• Implemented a cross-departmental verification system for client implementation and data collection cycles, ensuring accuracy and quality control.
• Identified and eliminated redundancies, optimizing overall operational flow.
• Lead a project to clean and normalize the whole client database including identifying sub-clients relationships.

• Leveraged technical expertise to service and maintain a book of business for Xerox Dominicana.
• Identified opportunities for process improvement at Xerox and client sites.
• Defined, developed, and implemented innovative solutions to streamline processes and enhance overall performance for both Xerox and clients.
• Demonstrated a continuous improvement mindset by actively seeking ways to optimize efficiency while maintaining excellent client service.

Leadership Boot Camp - Intensive, Business Administration And Management, General

A.S. International Business Management

Mscd - Diploma, Mscd - Completed Course On Microsoft Certified Developer

Bachellor In Computer Engineering, Computer Engineering

Associate'S Degree, Industrial Electronics Technology/Technician