Jose Simon Email & Phone Number

United States

HOA Management

United States

Community Manager

Tomball, Texas, United States

Professional Retail, Office, and Store Manager versed in all aspects of operations, finances, customer service, inventory, and human resources. Managed to increase profits year or year despite worldwide pandemic, and general economic retail decline.

Houston, Texas Area

Oversee, train, and manage sales team. Implement and execute retail sales strategies to promote growth. Maintain the highest levels of customer service satisfaction. Highest Revenue Sale in the South East Division two years in a row.

Sugar Land, Texas

Certified Public Safety Dispatch

Tomball, Texas

Oversaw, trained, and managed sales team. Implemented and executed retail sales strategies that made and kept our store as the best performer in the region. Maintained the highest levels of customer service satisfaction.

Newark Libery Internation Airport

Motivated front line and administrative teams through training methods designed to enhance customer service and technical skills. Provided planning and administrative services to internal groups such as the Hub Leadership Team. Collaborated with local labor and employee groups to implement business solutions promoting organizational success. Selected contributions include:• Created and implemented new training manuals for peer use during the transitional period between upgrading of operating/managing computer systems.• Managed the department in the absence of the Assistant Director while also demonstrating leadership as a Team Captain, Acting Supervisor, and Team Leader as needed.

Newark, New Jersey

Oversaw all aspects of cashier responsibilities. Modified employee duty assignments to sustain appropriate workflow and preserve required organizational standards. Liaised with banking institutions through the distribution and collection of cashier items designated for the company and those institutions. Verified accuracy of staff payroll by inputting and/or correcting employee schedules entered through ETA arrival/departure maintenance system. Selected contribution includes:• Ensured compliance with company standards and internal audit requirements through the accurate review of the daily sales reports, refunds, and cashier items.

Newark Liberty International Airport

Accountable for maintaining all internal audit requirements, including overseeing proper documentation of all revenue/non-revenue items, ensuring the collection of all taxes and revenues, maintaining physical inventory of all ATB ticket stock and researching missing tickets. Built monthly shift, overtime, and vacation schedules. Served as Acting Finance Lead as needed. Selected contributions include:• Originated and implemented new form of auditing processes, guidelines, and computer based databases to improve procedural efficiencies.• Simultaneously executed multiple shifts on a frequent basis, including team lead, daily sales report specialist, ticket control specialist, and ashier to maintain ongoing workflow standards.• Member of daily Sales report and Ticket Control Specialist Team awarded consecutive Outstanding Audit recognition.

Associate Of Arts And Sciences (A.A.S.), Criminal Justice/Police Science, Magna Cum Laude

Education record