* Participate in process flow analysis and process redesign along with the Client Representative (Engagement Manager)* Participate in internal projects as required* Participate when needed, the project meetings with the customer* Participate in training design, documentation and delivery efforts in concert with the Engagement Manager* Work as a team member along with the Sales team, Pricing, Bid Management, Development, Procurement, and other extended engagement team members, to deliver the complete solution for the customer.* Provide customer phone support & remote PC based support for problem diagnosis & resolution* Respond, gather information and resolve service and technical support issues/inquiries* Hardware and software testing to insure proper equipment operation.* Repaired PC Servers, POS PC Terminals, Printers, and network equipment.* Serviced & repaired Bar Code Printers and Ishida scales.* Install, setup and deliver POS system hardware for implementation in the field* Conduct training for customers to familiarize them with POS system software and related peripherals* Prepare reports to inform Director of Operations of ongoing service and support related issues* Log all client calls into the Customer Support Database

• Provide customer phone support & remote PC based support for problem diagnosis & resolution• Respond, gather information and resolve service and technical support issues/inquiries• Hardware and software testing to insure proper equipment operation.• Repaired PC Servers, POS PC Terminals, Printers, and network equipment.• Serviced & repaired Bar Code Printers and Ishida scales.• Install, setup and deliver POS system hardware for implementation in the field• Conduct training for customers to familiarize them with POS system software and related peripherals• Prepare reports to inform Director of Operations of ongoing service and support related issues• Log all client calls into the Customer Support Database

• Senior Support Technician.• Serviced client’s equipment that are connected to networked systems. • Serviced & repaired PC Servers and all equipment connected to a main server.• Hardware and software testing to insure proper equipment operation.• Pull-out and prepared new equipment for installation. • Reviewed Service Order Reports and bill the customer billable parts & labour• Managed the warehouse.• Managed inventory of parts and new equipment/units.• Order required stock – parts, service supplies, and new equipment.• Managed shipping and receiving.

• Repaired PC Servers, POS PC Terminals, Printers, and network equipment.• Tested and configured new equipment for install.• Received defective equipment for repair and send replacement equipment.• Estimated repair time and parts for the repair.• Upgraded POS Terminals and PC Servers.• Filled out Service Order Report.

• Installed, maintained and repaired EMC DASD and IBM mainframe/mini/desktop computers• Onsite customer service repair• Rebuild and repaired electronic spare units or assemblies• Tested computer parts.• Assisted other customer engineers.• Prepared customer computer system configuration proposals and layout plans.• Performed machine installation planning.• Supervised other Customer Engineers activities• Managed customer service calls