Jose Torres, E.I.T. Email & Phone Number

Houston, TX, US

• Provide comprehensive assistance to Alliance customers, collaborating closely with clientele to enhance Mean Time Between Failures (MTBF).
• Evaluations of requests encompassing technical support, field service, and critical bad actor information. Gathering information helped with the generation of solution proposals.
• Formulated seal failure analyses to conduct root cause assessments and derive cost calculations, including Return on Investment (ROI).
• Review and preparation of unit’s performance, steering bad actor meetings with the overarching objective of enhancing reliability.
• Maintain appropriate stock levels in inventory to support customer mechanical seal usage.
• Provide technical training to customers on mechanical seals and supply systems.

Houston, Texas, United States

• Led the design of a $30K budget novel differential pressure transducer (DPT) project, reducing product cost, machining, and manufacturing errors, and ensuring the product maintained backward compatibility.
• Produced designs in accordance with the project specifications and functional requirements while reducing the volume by 104%.
• Produced technical specifications, dimensional fit tolerance analysis including GD&T, hand calculations for fit, function, and structural strength, written technical reports and other documents required by the sponsor.
• Successfully completed the project on time and under budget.
• Developed a testing setup using LABVIEW for high pressure testing.
• Assembled a 3D model of the product using SolidWorks and Creality slicer software for rapid prototyping.

Houston, Texas, United States

• Use interpersonal skills to provide accurate meaning-for-meaning interpretation between English-speaking clients and Spanish-speaking customer. Achieved 2 commendations by client.
• Accurately and efficiently deliver interpretation to several industries such as healthcare, finance, insurance, and 911 calls in a fast-paced environment.

Houston, Texas, United States

• Meet and greet customers, ring up purchases, handle returns, and answers questions about products, policies, and services.
• Coach and train front-end associates to maintaining a clean, friendly, and fast-paced work environment.
• Utilized best practices to achieve company goals and worked closely with Management team to achieve sale goals and reduce shrink.