José Francisco U. Email & Phone Number

Mexico City, Cdmx, Mx

Mexico

📌 OverviewSenior PSE at BigCommerce with a focus on creating end-to-end automated functional test suite. Act as a technical liaison between high-end merchants, internal teams, and development agencies to drive seamless integrations and solutions.🛠️ Core ResponsibilitiesComplex Issue ResolutionConduct forensic analysis on high-impact issues affecting our SaaS e-commerce platform.Utilize Python, TypeScript, JavaScript, Kibana, and SQL for in-depth debugging and problem-solving.Defect ManagementManage defect lifecycles using JIRA, ensuring alignment with agile methodologies practiced by Product and Engineering teams.Prioritize and track issues to facilitate timely resolutions.Cross-Functional CollaborationCoordinate strategic communications between Customer Success, Development, QA, and Product Management teams.API & Custom SolutionsAssist merchants in implementing custom solutions using APIs, Headless Setups or Stencil, enhancing their e-commerce capabilities.Provide technical guidance to development agencies for bespoke integrations.Payment & Integration ExpertiseResolve complex payment gateway issues and third-party integration challenges.Ensure seamless functionality between BigCommerce and external services to optimize merchant operations.

Mexico

📌 OverviewServing as a technical pivot between merchants, internal teams, and third-party agencies. Specialize in dissecting complex e-commerce issues to drive resolution and optimize system performance.🛠️ Core ResponsibilitiesComplex Issue Resolution:Forensic analysis on high-impact issues affecting our SaaS e-commerce platform, utilizing Python, Postman, Logs, SQL for in-deph debugging.Defect Management: Utilize JIRA to manage defect lifecycles, aligning with agile methodologies followed by Product and Engineering.Cross-Functional Collaboration: Facilitate strategic communication with CSS, Development, QA, and Product Management teams.Initiate weekly sync-ups to expedite issue resolutions and align cross-team objectives.API & Custom Solutions: Help merchants implement custom solutions using APIs or Stencil.Payment & Integration Expertise: Resolve intricate payment gateway and third-party integration challenges.

Remote

Trained and assessed Jr. Project Manager with SCRUM and Agile methodologies to improve CRM processes, communication and operation management to decrease delays (A/B testing, engineering and design process optimization, data and analytics executive summary )Digitized and Transformed clothing brand startup: Created their webpage with billing system,taught agile methodologies, product management and improved business intelligence . Streamlined and suggested product diversification/creation for Learning Courses startupML data analysis for DNA Project IT Consultant for HR startup: Selected nouvel technologies for process streamlining, hardware acquisition and suggested a technological-growth adoption approach.

San Francisco, California, United States

Digitized the company by creating hybrid Agile-Scrum-ITIL processes with synchronous and asynchronous teams, by managing architectures, platforms, data configuration process and implementation of protocols globally.Orchestrated and implemented technologies that streamline all internal and external operations (CSM), providing the best strategic benefits. This involved the customization of technology systems and platforms (Jira, Confluence, GitHub, Firebase, GCP, Slack, Google Analytics, Website, Mailing-marketing Campaigns, Google Workspaces).I trained executives and collaborators on technological trends and risks, in this way the staff was prepared to have digital leadership within business level. For which I created highly elaborated and well detailed action plans that facilitated the continued development and growth of the team. Thus managing to have a highly productive and trained team that uses the best top-notch technologies.Reduced delays and incidents ​​through process risk management with SLAs, security policies, governance, high level of communication, process simplification and documentation.

Mexico City Area, Mexico

Developed external Python and C# modules to improve and measure the performance of clients' software.Directed and managed teams, suppliers and clients ensuring the successful delivery of projects and ongoing maintenance tasks.Manage and configure website tracking software and scripts with cloud (API) and server (Bash scripts) based technologies.Created and maintained project plans that include timeline/scheduling, prioritization, and resource allocation.Analyzed and optimized the performance of the entire development infrastructure by 50%.Developed a social media plan (CRM, CMS) from scratch to marketing campaigns, including website and SMTP configuration and implementation.Created main website using HTML, CSS, PHP, JS, Bootstrap.