Jose Ulloa Email & Phone Number

Plano, Texas, Us

Mckinney, Texas, Us

Spearheaded the current state effort for legacy QlikView documentation, filling the gaps to understand the business and technical logic stored in SSIS packages, SQL stored procedures, and QlikView ETL processes, resulting in a 50% reduction in documentation errors. • Transform business teams’ data and analytics culture by proactively providing them strategic data insights based on trends and patterns within the data. • Conducted in-depth analysis of business requirements to identify key performance indicators (KPIs) and develop analytical solutions that aligned with business objectives. • Conducted extensive research on the Insurance industry best practices and the ACORD model to develop data models and ETL processes that were tailored to the organization’s needs. • Created compelling Tableau dashboards that surfaced key performance indicators (KPIs) and delivered actionable insights to stakeholders, resulting in a 40% increase in data-driven decision making. • Proactively troubleshooted issues, investigated data discrepancies, and ensured the reliability and scalability of the BI infrastructure. • Developed a data stewardship engagement framework that enabled the organization to engage with data stewards proactively and address data stewardship issues effectively. • Defined strategies to drive data quality measurement, produce data quality dashboards and reports, and implement data quality strategies to effectively govern data and improve data quality, resulting in a 50% reduction in data quality issues.

Miami, Florida, Us

Outline data quality requirements, conduct root cause analysis, as well as evaluate and identify where technical, process, or system enhancements are needed in order to address data quality issues in upstream data source systems, data warehouse, and downstream reporting tools and applications.Observe and report data quality issues, collaborate with the Enterprise IT department to ensure resolution of any identified issues, and communicate updates and resolutions to impacted internal and external stakeholders.Generate and maintain documentation to support data validation, UAT, data quality, and additional supporting applications.Conduct data validation and administer data quality support to teams working on various SGWS projects, using Alteryx and Informatica IDQ. Create data quality Tableau dashboards to visually showcase data accuracy and quality, and track key performance indicators.

Miami, Florida, Us

Coordinated analysis, design, and maintenance of master data governance processes using expert knowledge of Informatica PIM 360. Administered data integrity analysis in order to develop remediation solutions and align objectives with involved stakeholders.Informed stakeholders regarding master data processes and business regulations, as well as adoption of the Master Data Management Platform.Facilitated and executed data cleansing initiatives and mass data loads.Bridged communications across the organization to thoroughly investigate data related issues and provide timely and productive solutions.Constructed dashboards using Tableau, Excel, and SQL to provide comprehensive metric based insight into service desk performance.Fostered a thorough knowledge of the beverage industry to inform and guide awareness of new products and industry trends and how they might impact master data policies.

Atlanta, Georgia, Us

• Provided training and support to project managers, resource managers, and general users with HP PPM 9.4 • Created and modified Power BI dashboards for the project management, time management and resource management areas of the PMO • Utilized Oracle’s PL/SQL to query Assurant’s in-house database and ETL Solution• Conducted user acceptance testing to ensure that upgrades to HP PPM and the implementation of new solutions satisfied the needs of all stakeholders• Oversaw the Project Intake process for the Global Technology PMO • Facilitated weekly meetings with Global Technology for resource estimation/analysis• Maintained a documentation/training library using Office 365 SharePoint workflows• Ensured resource and project managers were effectively capturing demand/charged hours• Collaborated with stakeholders across the organization to ensure alignment between the business and the PMO• Improved project intake SLA from 7 days to 3 days by streamlining the intake process• Translated business requirements into functional requirements and technical specifications. Including but not limited to: Project charters, project requirements, scope changes, Visio diagrams and BI reports

Indianapolis, Indiana, Us

• Delivered on-site and remote IT and AV technical support for 1500+ staff using Microsoft's SCCM tool• Created SQL reports and Power BI dashboards to analyze and enhance Help Desk performance • Revamped ticket closures and reduced SLA violations by 40% with proper scheduling of technicians • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff• Evaluated and conducted technical and functional research and analysis. • Defined and documented technical best practices• Administered Microsoft and Cisco technologies. (Windows Server 2012, Active Directory, Cisco UCCX, Cisco CM, Cisco Webex, Cisco VPN) • Facilitated in administrating accounts for the following services: Right Fax, Duo Mobile, Centrify, AirWatch, Trizetto's QNXT, and other services • Participated in budget development which included new user forecasting and hardware refresh forecasting• Responsible for VMware virtual machine creation, maintenance, and upkeep • Communicated with vendors to resolve network outages and periods of reduced performance• Rolled out and improved policies to improve user experience, security, and technology effectiveness • Created and improved workflow diagrams and system diagrams using Microsoft Visio • Created Windows images utilizing the AIK and SCCM platforms • Maintained audiovisual equipment, including projectors, laptops and video conferencing equipment.• Managed call flow and responded to technical support needs of customers. • Resolved customer issues in a clear, courteous and straightforward manner. • Demonstrated professionalism and courtesy with customers at all times.

Plymouth Meeting, Pennsylvania, Us

The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the sites service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. * Improved workplace safety, increasing scores from 62% to 98%* Facilitated in handling over $1500 of parking revenue on a daily basis, including daily revenue reconciliation using spreadsheet and database applications* Executed daily “plans of attack” to stimulate financial growth* Mastered Hilton’s OnQ POS System* Ensure associates provide great customer service and maintain company standards of operations, claims prevention, and safety* Conduct daily pre-shift meetings to inform staff of current guest inventory and/or special events

Plymouth Meeting, Pennsylvania, Us

The Valet Parking Attendant provides exceptional hospitality services to guests in an attentive, friendly and efficient manner. I was responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.* Assisted guests with valet parking and luggage services* Provided concierge services to hotel guests

Master Of Science (M.S.), Information Systems

Bachelor Of Science (B.S.), Information Technology

Associate Of Arts (A.A.), General Studies

High School Diploma, General Studies