Jose Ulloa Email & Phone Number

Plano, Texas, US

Mckinney, Texas, US

• Spearheaded the current state effort for legacy QlikView documentation, filling the gaps to understand the business and technical logic stored in SSIS packages, SQL stored procedures, and QlikView ETL processes.
• Transform business teams’ data and analytics culture by proactively providing them strategic data insights based on trends and patterns within the data.
• Conducted in-depth analysis of business requirements to identify key performance indicators (KPIs) and develop analytical solutions that aligned with business objectives.
• Conducted extensive research on the Insurance industry best practices and the ACORD model to develop data models and ETL processes that were tailored to the organization’s needs.
• Created compelling Tableau dashboards that surfaced key performance indicators (KPIs) and delivered actionable insights to stakeholders, resulting in a 40% increase in data-driven decision making.
• Proactively troubleshooted issues, investigated data discrepancies, and ensured the reliability and scalability of the BI infrastructure.

Miami, Florida, US

Outline data quality requirements, conduct root cause analysis, as well as evaluate and identify where technical, process, or system enhancements are needed in order to address data quality issues in upstream data source systems, data warehouse, and downstream reporting tools and applications.Observe and report data quality issues, collaborate with the.

Miami, Florida, US

Coordinated analysis, design, and maintenance of master data governance processes using expert knowledge of Informatica PIM 360. Administered data integrity analysis in order to develop remediation solutions and align objectives with involved stakeholders.Informed stakeholders regarding master data processes and business regulations, as well as adoption of.

Atlanta, Georgia, US

• Provided training and support to project managers, resource managers, and general users with HP PPM 9.4
• Created and modified Power BI dashboards for the project management, time management and resource management areas of the PMO
• Utilized Oracle’s PL/SQL to query Assurant’s in-house database and ETL Solution
• Conducted user acceptance testing to ensure that upgrades to HP PPM and the implementation of new solutions satisfied the needs of all stakeholders
• Oversaw the Project Intake process for the Global Technology PMO
• Facilitated weekly meetings with Global Technology for resource estimation/analysis

Indianapolis, Indiana, US

• Delivered on-site and remote IT and AV technical support for 1500+ staff using Microsoft's SCCM tool
• Created SQL reports and Power BI dashboards to analyze and enhance Help Desk performance
• Revamped ticket closures and reduced SLA violations by 40% with proper scheduling of technicians
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
• Evaluated and conducted technical and functional research and analysis.
• Defined and documented technical best practices

Plymouth Meeting, Pennsylvania, US

The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the sites service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or.

Plymouth Meeting, Pennsylvania, US

The Valet Parking Attendant provides exceptional hospitality services to guests in an attentive, friendly and efficient manner. I was responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.* Assisted guests with valet.

Master Of Science (M.S.), Information Systems

Bachelor Of Science (B.S.), Information Technology

Associate Of Arts (A.A.), General Studies

High School Diploma, General Studies