IT Professional with over 30 years working for large companies, such as Quint Wellington Redwood, Pink Elephant, Emeritis, IBM and Itaú Bank, performing roles including Consultant, Trainer, Project Manager, Supplier Manager, Compliance Assurance Manager, Problem Manager, Internal Auditor, Operation Manager, Service Desk Manager, Support Analyst (mainframe environment) and System Analyst/Developer.As a Consultant/Trainer, has been carrying out projects in the main industries segments (Telecom, Financial, Retail, Wholesale, IT, Public Service, Manufacturing and Energy), implementing Service Management best practices and focusing on the alignment of IT services with company/business strategy. Has been responsible for the delivery of a large number of training programs, including ITIL (covering the certification scheme), ISO/IEC 20000 Consultant and Auditor, COBIT, and Customized Workshops. Skills include public speaking, mentoring, coaching, training (more than 5000 people to date), lecturing (audience up to 500 people), writing, motivational speaking, fluent English – spoken and written (native language – Portuguese), interpersonal relationship, documentation and courseware development.Certifications: • ITIL® Expert • ITIL® Service Strategy• ITIL® Managing Through Lifecycle • ITIL® Service Offering & Agreement• ITIL® Service Planning Protection & Optimization• ITIL® Release Control & Validation• ITIL® Operation Support & Analysis• ITIL® Service Manager• ITIL® Support & Restore Practitioner • ITIL® Release & Control Practitioner • COBIT® 4.1• ISO/IEC 20000 Consultant First Tutor • ISO/IEC 20000 Auditor Second Tutor.
Listed skills include It Strategy, Information Technology, Requirements Analysis, Pmo, and 44 others.