Leading the design, development, and successful market introduction of a Cloud Native, SaaS, multi-tenant, and On-Premise, container-based Infrastructure / Network Management System. The product is built by a development team of 3 scrum teams and provides comprehensive visibility into network fault and performance using technologies like SNMP, Cloud APIs, synthetic transactions, and Flows. I follow a Product Led Growth approach, where you can try the product right from the signup page and you get your own network management space. I carefully designed and observed the end-user experience using Pendo and user testing to achieve a low friction path to the critical “Aha!” moments with the goal of sign-up to value being 15 minutes or less.Also leading the legacy, feature-rich, super extensible, and scalable OpenNMS Horizon / Meridian product line trusted by Managed Service Providers, Retailers, Healthcare, and Financial industries around the world. Responsibilities:* Define the product direction and requirements, Epics, and Stories. Manage a backlog and a roadmap.* Provide day-to-day guidance to my product owners and Agile Scrum Teams.* Engage with customers to understand their needs and champion our solution - customer workshops, presenting roadmap, and enhancing offering through services.* Manage a robust open-source community of users and contributors.* Interact, train, and coordinate across departments: Sales, Marketing, Legal, Services, and Support.Introduced/managed Machine Learning AIOps features into the Horizon/Meridian product suite (ALEC). Celebrating:* I took the product from requirements definition to the Early Access Program in just a year. We continue a process of continuous improvement until we can take the product into full market availability.

Custom Integration through custom mediation manager development, and Managed Services Portal Development for Enterprise Software Systems vendors.

Managed the creation of a Network Packet Broker, inline Bypass Switches, and cloud-based TAPs that enabled full traffic monitoring by third-party network management providers. Responsible for development teams worldwide: Ukraine, India, Israel, and the USA.Responsibilities:* Define the product direction and requirements for the components of the platform.* Day-to-day guidance to our Agile Scrum teams on standups, grooming, and release planning.* Engage with customers to understand their needs and champion our solution - customer workshops, presenting roadmap, and enhancing offering through services.* Pricing, sales strategy, and market analysis.* Train and engage with Sales, Services, and Support.Accomplishments: * Integrated cloud-based network TAP to bring the monitoring outside of the in-house network.* Launched the SSL/TLS Inspection capability within the product line, to allow for more comprehensive monitoring.* Enabled better timestamping of monitored packets to help our partners monitor the real end-user experience.

Product Management for a Service Experience Analytics platform that provides visibility into how the network and systems affect service performance and how it correlates to the observed service experience.Responsibilities:* Define the product direction and requirements for the core components of the platform: analytics, service experience dashboards, alarming, and service level management.* Engage with customers to understand their needs and champion our solution.* Pricing, sales strategy, and market analysis. Enable sales teams with training, white papers, and webinars.Accomplishments: * Enabled cross selling of the Analytics product by integrating and unifying data collected by other company’s business units: Optical, Radio Frequency, On-Demand/Activation. This gave the user a true multi network layer Service Quality view and dramatically increased sales pipeline.* Introduced real time alarming and closed loop management analytics engine to the product.Achieved a truly balanced product offering that easily integrates with third party data, vs the company focused approach on data acquisition and evaluation when I started.

Product management for the Unified Infrastructure Management product suite. From 2012 to 2014 - Network monitoring with the Nimsoft Monitor product suite.From 2014 to 2015- Capacity Management (Hyperformix) - Physical, Virtualized and Storage Capacity Management.Responsibilities: Defining a product vision and strategy conductive to growth.Requirements gathering, feature and story definition prioritization, release definition, and daily guidance to engineering as the product owner role in two Agile Scrum teams - one in US based and the other in India. Backlog grooming, acceptance criteria definition and validation, end of sprint demo to internal and external customers. Guiding customers through beta, training the field (sales and support), customer facing product presentations, product release announcements, and product evangelist.Major accomplishments:* Complete revamping of the Network Management portfolio for the Nimsoft Monitor product. Network Management offering is now scalable at over 150x original scale, and offering a holistic and multi-vendor approach that looks beyond the original basics into advanced network features, including MPLS networks, Class Based QoS, NBAR, secure tunnels, firewall performance, load balancing, etc.* Modernization of the Hyperformix suite: Integrated legacy tools from the portfolio in a best-of-breed approach to offer our customers a unified and seamless solution. Rebuilt the reporting capabilities of the product from a thick client / desktop app solution to a modern HTML 5 based one.

Technical consulting, custom development and delivery of IT management services.Products and Services Offered:* Custom Software Development - Portals and Dashboards, Integrations, Custom Reports.* Installation and Upgrade Path Architectures and Delivery* Remote Management of your Fault and Performance Management Operation.* Customized Training* General Consulting, advice and Know How on your Service Assurance practices.Specialties Include:OSS / BSS Integration IT Performance and Availability Management.Telecommunications and Service Providers.CA / Concord eHealthCA / Aprisma SpectrumCA VAIMCA / NetQoS NPCJava and Google Web Toolkit

Worldwide Technical pre-sales leadership and support for the Unicenter product suite, primarily in the areas of Application, Systems, and Network Availability, Performance and Fault management.Present and demonstrate the company’s product capabilities to audiences at different technical levels. Determine customer needs, and based on current product offerings and value-added consulting services, design solutions that could be used to meet their needs. Integrate, adapt, and customize the solutions using product API and custom programming/scripting. Provide customers with proof of concept for the proposed solution. Serve as a liaison between customers and different groups inside the company.Accomplishments: Lead the pre-sales technical effort of two of the three largest deals the company has ever achieved (Concord Communications). Both multimillion dollar deals are from large telecommunications companies (Concord did 100M$ in yearly revenue).

Development of a network, systems, and applications management software. Object oriented design and development in C++ for Solaris, HP-UX, and Windows platforms. Developed product enhancements and fixed software issues. Developed supporting tools and utilities in Tcl, Bourne Shell, Perl, and Java. Implemented data collection algorithms for SNMP and proprietary API sources. Implemented algorithms to analyze collected data and produce reports and alerts. Developed in-depth knowledge of how to collect data to produce meaningful statistics and reports about the availability, response, and performance of the IT processes and infrastructure on which the business services depend.

Development and maintenance of an international air traffic control software in C and C++ that is being used in the USA, and internationally. Responsibilities: Worked on all aspects of a very strict software development process including design, development, and configuration management, requirement definition, high and low level design, code and design reviews, and quality assurance. Served as Technical Lead for the flight data display subsystem.Major accomplishment: Lead and mentored a group of 5 engineers to complete the product delivery and customer acceptance. Before joining, customer had delayed acceptance sign-off and beginning of warranty period due to a backlog of pending quality issues. Issues were fixed in record time achieving sign off.