Senior Operations Manager of fulfillment operations for Amazon’s largest non-sort fulfillment in Southern CaliforniaCore Responsibilities: - Site P&L - Processing 13MM non-sort units annually - 15 exempt leaders and 500+ associates - Site Safety, HR, IT, Reliability/Maintenance, Loss Prevention, Finance, Transportation, and Operations - Regional leader spearheading process improvement and efficiency within Southern CaliforniaKey Accomplishments: - Led layout redesigns on the inbound dock and stow queues to reduce PIT/PED interaction. - Led site to a 14.3% YoY reduction in Recordable incident rates - Hosted Amazon CEO, Andy Jassy and team to review Safety initiatives in March 2022 - Multiple continuous projects were implemented to realize a YoY improvement of 21% in bottom-line - Increased processing capacity by 98% YoY - Fostered a culture of trust and open lines of communication for all, improving associate retention by 4% and manager morale by 6%

- Managed a leadership team responsible for the training and development of 750 associates and 20 exempt leaders during a time of uncertainty and rapid growth- Developed and implemented inventory control policies and procedures to ensure accurate and efficient inventory management- Monitored inventory levels and made recommendations for replenishment and optimization- Conducted cycle counts and physical inventory audits to ensure inventory accuracy- Collaborated with cross-functional teams to improve inventory management workflows and processes - Oversee the development and implementation of inventory control procedures and systems, including inventory tracking, forecasting, and replenishment- Develop and maintain inventory control documentation to ensure compliance with regulatory requirements- Develop and mentor inventory control team members to improve skills and performance

- Responsible for managing ~$100M Operation budget, 200+ hourly associates, and ~10 exempt leaders- Developed new KPI, and execution standards that aligned with technology and planning efforts, improving the ability to execute materially. Q1 2020 improved by 25.6% year-over-year (YoY). Q2 2020 improved by 33.4% YoY. Projected $250k cost savings. - Developed three leaders that assisted with Kaizen and Continuous improvement events that promoted to Amazon’s Process Engineering organization

- Managed HR operations for a team of 2,000+ employees and ~6 exempt leaders- Developed and implemented HR policies, programs, and initiatives to improve employee engagement, retention, and satisfaction.- Conducted training and development programs to support employee growth and career development.- Managed talent acquisition, performance management, employee relations, and benefits administration.- Managed HR budgets and ensured compliance with HR policies and regulations.- Served as a strategic partner to senior leaders, providing HR insights and solutions to business challenges.

- Outbound Operations Manager at the largest Traditional/Softline Sortable fulfillment center in Southern California - Responsible for managing 700+ hourly associates and ~5 exempt leaders. - Responsible for the non-peak volume of 105K units per shift and peak volume of 270k- Led the implementation of 1 day and same-day shipping at the site - Planned dock staffing for Prime Day and Peak Planning to achieve 99.5% on-time delivery - Led initiatives to reduce process waste within the problem solve operations- Oversee outbound operations, including shipping, logistics, transportation, and distribution processes- Develop and implement strategies to improve productivity, quality, and cost-effectiveness of outbound operations- Manage cross-functional teams and collaborate with internal and external stakeholders to ensure smooth operations- Analyze data to identify areas of opportunity for cost savings and process improvements- Ensure compliance with regulatory requirements and company policies and procedures- Develop and mentor team members to improve their skills and performance- Monitor key performance indicators (KPIs) and make recommendations for optimization

- Responsible for 5 AMs, 11 PAs, 2 DAs, and 10k~15k labor hours on a weekly basis- Improved IRDR from an average of 22k in 2016 to 12k in 2017- Reduced YoY ICQA spend by 20% in 2017 and 54% in 2018- Develop and implement quality control procedures, policies, and standards to ensure product consistency and reliability- Conduct internal audits to evaluate the effectiveness of quality control measures and identify areas for improvement- Collaborate with cross-functional teams to ensure that quality standards are met throughout the organization- Train and supervise quality control staff to ensure that they are equipped to maintain quality standards- Lead root cause analysis efforts to determine the cause of quality issues and develop corrective actions- Communicate quality control standards and processes to suppliers and customers- Monitor product performance and make recommendations for improvements based on customer feedback

- Responsible for managing 300+ hourly associates- Responsible for managing the stowing process by working with various departments to meet and exceed daily volume goals - Directly responsible for staffing in the department to meet goals in a safe, fun, and efficient manner by engaging in activities and evident floor presence - Test and implement various strategies in continuous improvement to enhance standards of work, reduce deviations in performance and maximize throughput metrics - Quickly earned the title of IB SME reporting directly to IB Sr. Ops and tasked to drive process improvement in the department - Execution of bin consolidation program to effectively use hours to create useable stow space- Creating of stow lock/unlock strategy of mods to maximize space in the FC

Quality Assurance & Operations Management. Dealt with a variety a responsibilities, projects and assignments in current role. Notable areas of involvement are Operations, Quality Assurance, Environmental Health & Safety, Security, On-boarding Training, Annual Training, Forecasting, Customer Relationship Building, Supplier and Vendor Management, Regulatory and Continuous Improvement.Key responsibilities and projects include:- Investigate Inventory Management related issues for root cause analysis (CAPA)- Developed an improved training matrix for all roles in the DC to ensure proper job knowledge- Ensure DC meets all local, state, federal and international regulations/laws for distribution- Audit the compliance of all departments against Quality Management System - Investigate and document all Non-Compliance and Corrective Action Event (Root Cause)- Track key Quality Assurance metrics (KPI’s) and present to J&J on a monthly basis- Facilitate the process to renew/attain regulatory distribution licenses held by the DC- Successfully led or co-led site on OSHA, Fire Dept, DEA, GxP, Corporate and customer audits - Provide leadership and guidance on all Continuous Improvement Initiatives in the DC- Created risk mitigation assessment and developed Business Continuity Plan for the site- Active leader on site committees (Employee Opinion, Safety/Environmental/Health- Managed and executed labor plans across different departments to meet daily customer orders- Developed forecasting tool for the Inbound team to ensure proper resources are available - Developed tool for the management of key distribution supplies- Direct relationship with several on-site and off-site vendors- Investigate Inventory Management related issues for root cause analysis (CAPA)- Ensured proper on-boarding and continual training is complete (Training Program Manager)

Provide technical and system support for start-up project, tracking project deliverables for 833,000-square-foot distribution center. Design, evaluate, recommend and approve form and report changes. Analyze needs and product requirements for the design and creation of reports needed in everyday operational use. Prepare manuals, training senior management staff and leads in use of new forms, reports, procedures or equipment. Develop and maintain key relationships with senior management, supervisors, vendors and consultants. Lead process improvement projects. Create and manage building KPIs, ensuring business plans are met. Supervise and mentor associates.Key responsibilities and projects:- Promoted to Quality Assurance & Operations Management in March 2012- Managed and led team of 15 associates for Projects department- Conduct analytical time studies applying Kaizen and Lean principles for process improvement - Designed and created new outbound pallet processes for DC- Created new LTL shipment process to reduce lost product at LTL terminals- Managed and took ownership of site projects that netted an average weekly savings of $1000- Created SOPs and work instructions (process and system) for warehouse in multiple departments- Prepared weekly reports & presentations for the Johnson & Johnson’s Management team- Fontana DC recognized with Johnson & Johnson’s Process Improvement Award for the Project