José Ángel Sánchez personal email
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Soy un profesional con 30 años de experiencia en la dirección de empresas en el sector de las Telecomunicaciones.Tengo gran experiencia y conocimientos en el área de Posventa, Logística y Atención al Cliente. Durante mi actividad he tenido la oportunidad de trabajar con empresas multinacionales como Telefonica, Vodafone, Orange, Samsung, LG, Nokia, Motorola y otras grandes marcas.Me considero una persona enfocada al cliente, proactivo, bien organizado, automotivado y trabajador en equipo.Hace 5 años fundé mi propia empresa Optitequi con la intención de dar una segunda vida a los productos electrónicos para contribuir al buen funcionamiento de la economía circular. Nuestra actividad se baja en la compra de productos electrónicos usados para reacondicionarlos y volverlos a poner a la venta, optimizando la tecnología.
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Socio FundadorOptitequi Jan 2019 - PresentComunidad De Madrid, EspañaDirector de Operaciones -
After Sales Director Spain And PortugalOppo Mobile España & Portugal Jul 2020 - Mar 2021Madrid, Comunidad De Madrid, EspañaManage Customer Services and After Sales Department for OPPO Spain & PortugalManage ecommerce -
Service ManagerB2X - Xiaomi Jan 2020 - Jun 2020MadridService Manager Xiaomi (all products) -
Customer Service DirectorMediamarkt Iberia May 2017 - Mar 2019PintoMy main role has been the creation of processes of after-sales and logistics for Media Markt HUB, supporting repairs and returns to the 85 stores in Spain, controlling 2.000 packages every day.Negotiation of contracts and service level agreements with subcontracted companies.Logistics and after-sales service for ecommerceIncrease the level of satisfaction perceived by the customer. -
Sales Account DirectorPoas Group Apr 2016 - Apr 2017GetafeResponsible for incremental sales, services and customer satisfaction on the Telecom & Energy account.Leading the sales and business development team for clients like Telefonica, Orange, Samsung, LG, Sony, Logista, Jazztel, Hisense …Managed account +20 € millions in aftersales, maintenance and FTTH instalation.Implementation of the LG mobile phone online shop for the sale of accessories and spare parts. Focused in achieve the objectives and develop the strategic plans.
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Suppliers ManagerBq Oct 2015 - Mar 2016RivasMy main function was to management at national and international suppliers for the provision of outsourced services. I reported to Aftersales Director.• Negotiation agreements to the suppliers• Designed service levels (time, quality, cost, etc.)• Audits and inspections to ensure the quality of services.• Implement action plans and improvements.• Negotiation of economic conditions of the service supplier. -
Co-Founder & Operations ManagerStar Mobile Solutions (Icp Logística) Feb 2002 - Dec 2014Madrid, EspañaI was responsible for the following functions:• Control and monitoring all logistics and after sales policies according to operators, manufacturers and customers.• The development of logistic and repair solutions.• Implementation of service level agreements SLA.• Contracts negotiation with customers and suppliers.• Control Key Performance indicators (KPIs).• Budget Management Company.• Audit & Corrective Measures• Relationship with main customers (Manufacturers, Operators and other Service Centers). -
Customer Service ManagerYoigo (Xfera Moviles) Aug 2000 - Sep 2001Responsible for after sales service for customers, managing logistics operations, repair service and customer support, as well as, participating in business management in coordination with Sales, Call Centre and Marketing.• Budget Management (€ 6 million).• Designed KPIs and targets to drive the optimization of services.• Developed and implemented processes to ensure service quality.• Negotiation the contract with manufacturers and several Services Centers.• Leadership of a technical team ( 4 people ). -
Operations ManagerRegenersis May 1999 - Jul 2000Operations management and technical support for our clients (operators and manufactures of mobiles phone)• Operations Management for Logistic and Repair Services.• KPIs control and follow up.• Supplier and Customer Negotiation.• Design repair process, training an audit. -
Technical ManagerMaster Dis Oct 1994 - Apr 1999Operations management and technical support for our clients (operators and manufactures of mobiles phone)• Operations Management for Logistic and Repair Services.• KPIs control and follow up.• Supplier and Customer Negotiation.• Design repair process, training an audit.
José Ángel Sánchez Skills
José Ángel Sánchez Education Details
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Ingeniería De Telecomunicaciones
Frequently Asked Questions about José Ángel Sánchez
What company does José Ángel Sánchez work for?
José Ángel Sánchez works for Optitequi
What is José Ángel Sánchez's role at the current company?
José Ángel Sánchez's current role is Co-Founder at Optitequi.
What is José Ángel Sánchez's email address?
José Ángel Sánchez's email address is jo****@****ail.com
What schools did José Ángel Sánchez attend?
José Ángel Sánchez attended Universidad De Alcalá.
What are some of José Ángel Sánchez's interests?
José Ángel Sánchez has interest in Science And Technology, Social Services, Environment.
What skills is José Ángel Sánchez known for?
José Ángel Sánchez has skills like Business Development, Product Management, Mobile Devices, Business Planning, Logistics, Customer Satisfaction, Contract Negotiation, Team Leadership, Management, Gsm, Team Building, Wireless.
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José Ángel Cabrero
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2gmail.com, gmail.com -
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