lleguemos juntos a la transformación digital que exige este cambio de era.

Analyzing the client's current situation, I generate a business plan to develop ICT solutions, both for the company itself and for external clients. Generating value by optimizing their technology.

Understanding key clients (C-Level and AAA business managers), building long term relationships and strategically advising them, I lead the whole team to objectives successfully closing not only the sale or addition of new projects but their loyalty turning them captive. Achieving sustained growth of its billing in both services and products; This is key to generate quality leeds of new business. Increasing the ROI of the company, being in charge of 10 direct resources along with the… Show more Understanding key clients (C-Level and AAA business managers), building long term relationships and strategically advising them, I lead the whole team to objectives successfully closing not only the sale or addition of new projects but their loyalty turning them captive. Achieving sustained growth of its billing in both services and products; This is key to generate quality leeds of new business. Increasing the ROI of the company, being in charge of 10 direct resources along with the coordination of several key departments in the operation and a cost center.° Improved KPI´s, for example: Zero client complaints, 45% reduction of external Non-Conformances and 30% reduction of rolback release time.° 30% over achievement in the first and second quarter of 2019, through sales process alignment in México.° Risk mitigation and 20% pipeline growth based on an accurate forecast follow up in Sales Force CRM.° Improving customer’s satisfaction by SLAs compliance and successful service delivery.° Increase engagement by anticipating customer needs creating a win-win relationship.° Maintaining customer’s loyalty by providing analysis, solutions and escalations.° Controlling order management by improving KPIs and execution process.° Order Management controls by improving metrics and goals to driven execution process.° Generating key account relationships to improve customer’s growth through program tools implementation.° Collaborating with other areas such as finance, legal, delivery, etc. to stablish marketing campaigns and strategies in LATAM.° Accelerating the revenue process recovery of key accounts by creating a backup recovery business plan and collect policies upgrading.° Increase TCE (Total Customer Experience) by attending customer’s support requirements on time. Show less