Who is José Arturo Palacios Pineda? Overview
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Quick answer
José Arturo Palacios Pineda is listed as Business Analyst at NEORIS, based in Prague, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for José Arturo Palacios Pineda.
José Arturo Palacios Pineda previously worked as Product Owner at Tabella S.R.O. and Quality Assurance Manager at Tabella S.R.O.. José Arturo Palacios Pineda holds International Relations, International Relations And Affairs, Bachelor from Instituto Tecnológico Autónomo De México.
Company email context
Email format at NEORIS
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NEORIS
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Profile bio
About José Arturo Palacios Pineda
Knowledge in Phyton, JavaScript, php and overall domain in all MS Office. Over 5 years in Customer Service Operations Experience.Quick overview: I like to understand the big picture of an objective and figure out new ways to achieve it. Proactive and quick learner. Training, communication, coaching and teaching skills well developed. I have come to realize that every knowledge is always growing, because the world is also ever changing. I’m not afraid of asking questions and I’m always eager to learn. In my previous job experiences I was lucky to find teams that helped me realize the ever-changing goals of my position. Depending on the situation, together we created the means to overcome any challenge. My focus and goal is to create a safe work environment where people can raise their hands and say: “I made a mistake”. Only then, with trust and cooperation, I can detect, analyse, measure, and solve to the best of my abilities the “root cause” of a “workflow issue”.Personal motivations: Leadership is a choice, not a rank. Thinking outside the box in every situation given to make solutions, not problems. Brainstorming with everyone, makes everyone wiser.
Current workplace
José Arturo Palacios Pineda's current company
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9 roles
José Arturo Palacios Pineda work experience
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Business Analyst
Current
May 2022 - Present
Product Owner
- Migration of over 5 million contacts in 3 different channels (entities), 30 brands, routing logics, and business requirements under 3 weeks.
- Learned basics of 4 programming languages and workflow managing skills in under 3 months.
- Created Standard Operating Procedures for over 500 users (agents) in 4 continents to be able to provide support to keep our client base served on a 24/7 basis).
- Created automated responses with auto-replacement variables * JavaScript and PHP based.
- Created customized bot(s) able to detect different brands and routing logics as business requirements needed.
- Helped to solve User Interface (UI) improvements with Live Helper Chat (LHC) to help our operators interact with clients and their teams.
Sep 2021 - Jan 2022
Quality Assurance Manager
- Creation and maintenance of a comprehensive quality database.
- Statistical analysis of Key Performance Indexes (KPI’s) as well as reports creation & maintenance.
- Constant quality checks of product and procedure consistency in the company.
- Creation of an evaluation template considering the needs of all the departments that encountered customers.
- Trained QA analysts to promote standards in their own operations Centers using their own business requirements.
Jul 2019 - Sep 2021
Training Specialist
- Training and mentoring of over 150 newly hired employees for Customer Service, VIP Account Managers, Processing, Fraud & Risk Analysts, Marketing Copy Writers, and Management Specialists.
- Developed a new evaluation program that strongly involves and makes team leaders accountable for their teams.
- Maintenance of Knowledge Base.
Jul 2018 - Sep 2021
Business Operations Analyst
- Developing continuous processes and procedures to improve cross-departmental communication.
- Creating automated messages in our communication platform with the customers to improve Agent’s efficiency and knowledge.
- Maintenance of knowledge base, automatic responses (shortcuts), Standard Operating Procedures, used by all operation agents.
Apr 2019 - Aug 2021
Quality Assurance Analyst
- Evaluated around 5,000 of the most difficult contacts on the operations floor.
- Performed monthly feedback sessions to an average of 45 agents per month.
- Creation of an intuitive system of automated evaluation templates (excel based).
- Creation of standard QA data management.
- Creation of Standardized KPI’s data for statistical analysis.
- Travelled overseas to HQ for 3 months to work on standardizing processes of QA standards.
Oct 2017 - Aug 2019
Customer Service Specialist
- Top 3 performer (of a team of 50 people) for 3 months in a row based on KPI’s.
- Dealt with a stressful environment. Cooperated successfully with colleagues during peak business hours.
Apr 2017 - Sep 2017
Incoming Exchange Students' Coordinator
Itam
- First point of contact for partner universities and international students.
- Administration of registrations and course enrolments.
- Organized summer programs and trips.
- Updated and maintained archives and databases of incoming/outgoing students.
- Assisted in the arrangement of accommodation for international students.
- Managed “Buddy Program, ITAM”.
Apr 2015 - Aug 2016
2 education records
José Arturo Palacios Pineda education
International Relations, International Relations And Affairs, Bachelor
Exchange Semester, International Relations And Affairs, Exchange
FAQ
Frequently asked questions about José Arturo Palacios Pineda
Quick answers generated from the profile data available on this page.
What company does José Arturo Palacios Pineda work for?
José Arturo Palacios Pineda works for NEORIS.
What is José Arturo Palacios Pineda's role at NEORIS?
José Arturo Palacios Pineda is listed as Business Analyst at NEORIS.
Where is José Arturo Palacios Pineda based?
José Arturo Palacios Pineda is based in Prague, Czechia, Czech Republic while working with NEORIS.
What companies has José Arturo Palacios Pineda worked for?
José Arturo Palacios Pineda has worked for Neoris, Tabella S.R.O., and Itam.
How can I contact José Arturo Palacios Pineda?
You can use AeroLeads to view verified contact signals for José Arturo Palacios Pineda at NEORIS, including work email, phone, and LinkedIn data when available.
What schools did José Arturo Palacios Pineda attend?
José Arturo Palacios Pineda holds International Relations, International Relations And Affairs, Bachelor from Instituto Tecnológico Autónomo De México.
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