Jose Ramos Email & Phone Number

California - La, San Jose | New York - East Coast Region | Denver, Co

ACS is a privately-held full-service company offering comprehensive services to the motion picture industry including management, construction, engineering, marketing, equipment procurement, and facility maintenance.During my tenure at ACS, I've earned a reputation as a turnaround expert, strategically addressing problem areas to gain client confidence and drive sustained growth within each territory. Serving as KEY ACCOUNTS MANAGER for the Los Angeles, San Francisco, San Jose, and Denver territories since 2013, I am the point-person for 50+ major accounts, ensuring services are delivered according to ACS' unwavering standards of excellence.I've revitalized multiple underperforming territories, recovering at-risk accounts and growing revenue by up to 60% in certain markets. I do this by establishing trust with key accounts by projecting service needs at each location six weeks in advance. I relieve theater General Managers of the burden of planning by proactively anticipating account needs, analyzing theatre traffic patterns for locations ranging from 1,000 to 16,000 guests daily, and up to 1.7 million visits per year.In 2012, I was selected as PROJECT MANAGER for a $5.5 million construction project for the design and build of Arclight La Jolla, a high-profile upscale client property.In 2011, I was hand-picked to move to New York to launch ACS' East Coast expansion in partnership with Vice President of Sales. I led fast-tracked “boots on the ground” operational planning and rollout for 58 accounts within six weeks, including screening and vetting service teams, and selecting and leading eight Account Managers in seven states.In 2008, I was hired as an ACCOUNT MANAGER to turn around the struggling Los Angeles territory, successfully adding 15 new accounts in the 1st year. I created and implemented operational systems to support the growth of multi-million dollar service contracts.

Greater Los Angeles Area

In the 15 years I served AMC, I became known for driving revenue and brand loyalty by strategically leveraging talent to deliver operational excellence that enhances the guest experience.In 2002, I was promoted to GENERAL MANAGER, with full P & L accountability for $25 million+ movie theatre locations with 145+ staff members. In this role, I steered and mentored up to seven functional department heads including a Human Resources Manager, Operations Manager, Accounting Manager, Food & Beverage Manager, Facilities Manager and Projection Manager.✰ HIGH PROFILE ASSIGNMENTS: I was entrusted with prestigious high volume location in first assignment as General Manager, operating the fifth most profitable theatre location in the company.✰ MERGER INTEGRATION: I was one of six General Managers selected to Cash Handling Task Force to identify best practices and standardize cash handling procedures nation-wide.✰ GRAND OPENINGS: I contributed to four successful grand openings, including leading all facilities, inventory, staffing, and training to prepare for operational readiness.✰ KPI METRICS: I achieved opening weekend payroll efficiency (attendance per staff hour) more than triple that of most grand openings by selecting quality talent and delivering thorough training. ✰ LEADERSHIP DEVELOPMENT: I groomed more than twenty employees into management readiness, leading eight managers into key senior management roles.✰ PAYROLL SPEND: I turned around a location from $20,000 in payroll overspend in the first quarter to under year-to-date budget within ten weeks by replacing underperforming staff and retraining personnel.As SENIOR OPERATIONS MANAGER from 1998 to 2002, I directed operations of several high volume movie theatre locations in the Los Angeles area, including managing food & beverage inventory and sales of $150,000+ weekly.

Greater Los Angeles Area

I launched my career at AMC, a market leader in the movie industry with hundreds of locations nationally. I was quickly promoted up the ranks to OPERATIONS SUPERVISOR & HUMAN RESOURCES MANAGER. I focused on driving performance by hiring and developing talent to deliver guest service and operational excellence. ✰ STAFFING: I supported ongoing operations and grand openings by recruiting management teams from internal candidates; planning staffing needs and conducting job fairs, and screening over 1,000 external candidates for 125 staff openings for each new location.✰ TRAINING AND DEVELOPMENT: I oversaw high volume training initiatives, including classroom training of the corporate curriculum, AB1825 training, shadow training, hands-on training, and guest interactions.✰ LABOR RELATIONS: I was a key member of the rapid transition team for unionized theatres acquired in the New York market, focused on ensuring compliance with National Labor Relations Act (NLRA).