- I lead the customer management team, coordinating and supervising post-sales processes to ensure customer satisfaction and loyalty.- I use data analysis to identify and address users' main issues, resolving inquiries and problems effectively and promptly.- I manage sector KPIs to achieve objectives, designing and implementing process improvements and tools to increase operational efficiency.- I maintain communication between sales and marketing, managing correspondence and documentation, and fostering company growth through comprehensive improvements

- Conducted in-depth interviews, assessing legal knowledge, skills, and cultural fit, while primarily focusing on actively listening to clients who engage the firm.- Demonstrated empathy in handling cases.- Collaborated with management to establish clear selection criteria.- Managed candidate records, schedules, and feedback.

- Development of sales strategies- Customer Support- Training and supervision of new team members- Achieve set sales targets- Administrative tasks such as: management of weekly reports, payment reports, weekly deposits.

- Responsible for the premises- In charge of sales staff and customer service- Supplier contact- Monthly sales report