Founding member of CREW, an organization that provides a unique executive network that is focused on strengthening leadership to drive meaningful impact.

Leading an amazing team and working with our customers and partners to develop and deploy innovative programs to unlock the financial potential of the people of Puerto Rico and the Caribbean region.

I am the Business Development & Relationship Leader for Commercial Payments, Push-to-card, and Prepaid products for specific Mastercard Bank Partners within North America. Responsible for identifying and promoting strategic development opportunities that will drive Mastercard incremental revenue growth and enhance mutual profitability. Develop strong business relationships between Mastercard and the customer’s Executive Leadership Team in product, innovation, operations and business development groups. Monitor and ensure the highest level of customer satisfaction with Mastercard's by driving innovation, information sharing, executing on strategy, and aligning products and services.

Part of the inaugural Fellowship Class. The HOW Institute for Society seeks to build and nurture a culture of moral leadership and principled decision-making that enables individuals and institutions to meet and manage the profound changes of the 21st Century. The NXT-GEN Fellowship for Moral Leadership prepares Fellows for a commitment to strengthening institutions, and communities by forging a life journey in moral leadership.

Lead a team responsible for managing a portfolio of Global Pharma & Healthcare Commercial Card Clients. Responsible for strategic account planning and delivering profitable revenue growth, margin enhancement and deepened client loyalty to the American Express brand. Develop and maintain a disciplined management of a cross-sell pipeline of opportunities across new and innovative payment types. Provide industry expertise with ability to consult and make recommendations to clients in order to optimize their end-to-end payment strategies, while supporting their on-going business needs. Collaborate with key internal American Express partners to enhance value delivered to clients and reinforce meaningful partnerships.

Lead a team responsible for working with a portfolio of Commercial Card clients to develop and implement a supplier acquisition and integration strategy to increase supplier enrollment and drive maximum volume through the American Express Payments Network and suite of B2B Payments Products. Act as the supplier enablement product leader for Buyer Initiated Payments (BIP), vPayment, and Corporate Purchasing Card (CPC) products suites.

Work with a portfolio of Commercial Card clients to develop and implement a supplier acquisition and integration strategy to increase supplier enrollment and drive maximum volume through the American Express Payments Network and suite of B2B Payments Products. Act as the supplier enablement product leader for Buyer Initiated Payments (BIP), vPayment, and Corporate Purchasing Card (CPC) products suites. Manage all aspects of the B2B Payment Services supplier enablement cycle, including acquisition strategy, supplier segmentation, training, communication, channel management and transaction data needs. Provide in-depth analytical consultation to clients on their supplier payment behaviors and provide business process and B2B Payments recommendations on supplier strategy. Manage B2B Product Sell-in to Merchants via cross channels: Direct Sales, Account Management, and Telesales using lead management processes and communicate progress to clients. Create deal constructs with strategic suppliers, securing pricing scenarios and value levers.

Lead the strategic and daily activities of a team of managers and associates in the areas of Client Services and Solutions, Customer Account Setup, Process Consulting and Customer Implementations for B2B Contract customers ranging from mid-market to fortune 1000 clients. Work with Sales Teams and customer Enterprise Program Managers on business process and solutions to enhance existing customer programs by offering capabilities within the Staples Contract Systems. Work with the sales organization to provide program enhancements including invoicing and procurement cards integration. The team also worked as a liaison between customers and internal IS and Development partners. The role also required heavy interaction and engagemet with major ERP and E-Procurement application and marketplace providers including, but not limited to Ariba, Oracle, Peoplesoft, SAP and Sciquest to meet customer requirements.

Manage the integration of customers ranging from Mid Market to Fortune 1000 Companies. Work with all internal and external business and technical teams to ensure that integration and implementation projects are completed on time and within budget. Projects include but are not limited to integrations with Procurement applications and marketplaces including Ariba, Oracle, SAP, Peoplesoft, Perfect Commerce and Sciquest. Provide process consulting services to clients in areas of E-procurement, E-Commmerce, spend management, invoicing, Procurement Card programs, User Interface and business planning to ensure successful rollouts.

Served as project lead on Electronic Commerce implementations by working closely with all internal and external teams. Monitored databases by identifying queries needed for system checks and/or knowledge, order processing and catalog maintenance. Researched customer issues and assisted with resolution. Monitored changing requirements of customer account activities and communicated need for system enhancements to Manager. Coordinated Customer Support Systems testing with IS group.