Jose B Colon Email & Phone Number

• As a Closing Disclosure Analyst worked with closing agent to make revisions to the Closing Disclosure, ensuring fees are accurate and acceptable for purchase or refinance transaction.
• Reviewed loan as they come to the pipeline according to their priority to ensure all the necessary document, fees and escrow items are correct.
• . Collaborated with manager to resolve customer issues in a timely manager
• . Communicate with vendor, as needed. Resolving issues with documents not being signed or signed incorrectly or providing any information/document as they were requested.

Jacksonville, Florida, United States

► Conducts quality evaluations and audits to ensure that Customer Service Representatives (CSR) are performing in accordance with established quality and performance standards.► Follow procedures and directions to assess the quality of service provided by CSRs through monitoring incoming calls► Provide feedback on call monitoring results to CSRs and other.

Jacksonville, Florida

Business Analyst, 03/2011 to 08/2019► Served as liaison between Mortgage Banking Modification team and other Loss Mitigation departments to assist with solutions for all new or revised loan modification programs. ► Involved in the development of changes to the business process as a result of new regulations, mergers, acquisitions, software releases.►.

Jacksonville, Florida

► Reviewed collection system information to determine appropriate collection activity► Conducted telephone interviews with members to discuss delinquency.► Treat our customers with respect, empathize with their situation, and identify a win-win outcome for both the customer and the clients we service.► Obtained information and reviewed individual.

Jacksonville, Florida

► Develops program logic for new applications or analyzes and modifies logic in existing applications.► Fulfilled client expectation by defining program specifications, writing complex programs, and applicable changes to meet specification requirements. ► Researched programming problems and expeditiously solved customer problems by modifying existing.

Jacksonville, Florida

► Fulfilled client expectation by defining program specifications, writing complex programs, and applicable changes to meet specification requirements. ► Installed enhancements to customers Mortgage Servicing Package (MSP).► Researched programming problems and expeditiously solved customer problems by modifying existing programs.

Jacksonville, Florida Area

► Reviewed collection system information for 30, 60, 90 day delinquent accounts to determine appropriate collection. Communicates in English and Spanish with customers and conducted telephone interviews to discuss delinquency. Utilized negotiation skills in working with customers. ► Research accounts to detect problems and constantly looked for every.

Aviation Electronics Technician► Directed comprehensive quality control audits to ensure the highest standards of quality and safety.► Administered an effective follow-up program to ensure all discrepancies were corrected.► Investigated personal accidents to determine cause and implemented preventive measures.► Inspected avionics systems and removed and.