Customer Service Engineer
CurrentResponsibilities:- Be a key contributor to overall system quality of service by researching & analyzing application/system logs & alerts, categorizing & prioritizing errors, and generating & assigning action reports.- Monitor quality of data imported, processed, and generated by the network.- Use current, and help develop, new tools to creatively isolate, identify, and solve issues that contribute to transaction errors.- Conduct detailed analysis of transaction errors to identify the root cause of failures. Recommend and document solutions for Systems Engineering, Development, Product Management and Support.- Provide 2nd level remote technical support to customers.- Provide on call support in the evening or on weekends, if required.