I'm invested in these worlds about IT and Industrial Engineering, and I think they are compatible to create value for companies. IT IndustryI decided to be part of the IT World because it amazing how technology tries to improve everyday. Having almost 2 years working as an IT HelpDesk, I know how to work with client and how to make them feel comfortable and happy with my service. -English. Graduated from Cevaz (English academy) (2018-2019) Professional Working Proficiency.-Spanish. Native or Bilingual Proficiency.-Cisco® CCNA Routing and Switching: Introduction to Networks (CCNA1)-Cisco® CCNA v7: Switching, Routing, and Wireless Essentials (CCNA2)-Cisco® CCNA v7: Redes Enterprise Networking, Security, and Automation (CCNA 3)-Manage Office 365 (Sharepoint, OneDrive, Teams, Word, Excel and other Microsoft apps), Fusemail, Sentinel1, Autotask (Ticketing system), ConnectWise control (RMM), Datto (RMM), Hudu (Documentation), Mesh (RMM), AutoElevate, Threat Locker, etc.-Basic troubleshooting on computers/printers (HP, Xerox, Zebra, Brother, Konica Minolta, etc).-Basic tools to enroll DUO on computers.-Basic tools to manage Windows Server/Azure AD (AAD).Industrial Engineering.-Process Analysis to improve performance for companies.-Interested in learning more about how to manage projects-Basic Knowledge for project management-Focus on understanding about quantitative results to identify weaknesses and improve them.