As the Chief Operating Officer of Capeles Agency, I am dedicated to driving operational excellence and strategic growth within our organization. With a passion for innovation and a commitment to fostering a collaborative environment, I lead our team in delivering exceptional results for our clients.With over 40 years of experience in the industry, my expertise spans across operational management, business development, and strategic planning. At Capeles Agency, I oversee daily operations, ensuring our processes are efficient and aligned with our long-term goals. My role involves close collaboration with our talented team to implement initiatives that enhance productivity, streamline workflows, and maximize client satisfaction.

Continuously ranked as the #2 store in sales volume across the island Led store's re-opening and construction process post-Hurricane Maria Led store's closing and liquidation process. Oversee brands partnerships. Enact as the company's spokesperson with local media. Created new standards and procedures to elevate the customer experience. Recruited, trained, mentored, and managed 250-member team, ensuring continuous delivery of outstanding customer service.

Recognized as one of the top 3 stores in the merchandise and facility standards areas. Positioned the store as one of the best in inventory recovery Effectively led a team of 250 employees. Delivered profitable solutions. Coordinated efforts to restore profitability and reputation of under-performing location. Exceeded company's revenue goals for the store.

Consistently exceeded annual goals in key metrics, such as profit sales, employee retention, and customer service. Directed day-to-day operations of store generating more than $12M in annual revenue.

Developed and implemented sales and profit strategies. Created and enforced merchandise and facility presentation standards. Received "Best Protection Agreement Sales Performance Store" award.

Directed day-to-day operations of store generating more than $12M in annual revenue. Recruited, trained, mentored, and managed 50-member team, ensuring continuous delivery of outstanding customer service. Delivered outstanding Customer Service scores, earning "Top B Store" at a national level for two consecutive years.

Built a high-performance sales team focused on service, sales, and profit. Ranked store in the top 10% "Best Stores" at the national level. Achieved a two-digit increase in "Sales & Profit Margin" in Hardware, Automotive, and Brand Central departments.

Assist customers in selecting merchandise, answering questions, and quickly resolving concerns. Implemented a new store promotional platform. Lead store in annual "full count inventory process for hardline business.Became the youngest company executive in P.R.