Responsible for coordinating the implementation, software development and project management areas of the company to provide customized cloud contact center solution to customers and partners.

Responsible for managing cloud contact center implementation projects in customers and partners. The contact center projects use Genesys Cloud and Altitude solutions as basis, and the involve the assessment and development of URA, e-mail, chat, chatbot and satisfaction survey using omnichannel concepts to deliver the best cost and benefits to the market.

~Working as project manager for IT infrastructure projects for LATAM

Nestlé is a global company with head quarter in Switzerland specialized in food and beverage products. Nov 18 – present Project Manager – São Paulo, Brazil.Responsibilities• Responsible for managing cross functional teams to move Nestlé IT Infrastructure from actual headquarter in São Paulo to the new one• Participate in regular meetings to guarantee that project deliverables, budget, schedule and quality are on track• Coordinate Nestlé IT teams, Telecommunication companies, third party contractors and architecture office provider to have all IT installations and infrastructure ready for moving more than 2000 people successfully.• Reporting progress, project status, lessons learned and issues to upper management and provide overall project visibility to all stakeholders involved.

Mar 17 – Aug 18 Project Manager – São Paulo, Brazil.Responsibilities• Manage a distributed development team developing Android Mobile applications and desktop application tools to enable mobile features on OEMs (Original Equipment Manufacturer) and IoT demo solutions to emphasize customer hardware capabilities.• Check team worked hours appointments on JIRA platform, configuring and creating the policies to fulfill the activities by project and sponsor accounts to prepare the monthly report to senior management.• Responsible for configuring projects on Bitbucket, allowing distributed teams to collaborate on coding, testing and deployment.• Accountable for weekly performance report generation for all projects (Android, Desktop Windows Solutions, Testing and IoT) and to check the team’s capacity to absorb new activities/projects based on senior management priorities and the activity forecast.Jul 15 – Mar 17 Project Leader – São Paulo, Brazil.Responsibilities• Application of project management methodologies in software development projects, mainly Agile methodologies (SCRUM), defining the best approach to each project (predictive, agile or hybrid), controlling the activities backlog and their priorities, planning the sprint durations with development teams and verifying that code reviews are in place.• Coordination of third party software development teams to guarantee that time and costs of projects are on track; controlling the schedule of software deliverables and the integration in the products mainline, following up the activities and the interface among third party team members and customer team members.

May 12 – Apr 15 Staff Engineer – São Paulo, Brazil.Responsibilities• Technical management of HPPT (High Performance Push to Talk) project for Nextel, supporting the deployment of infrastructure and software system solutions. Coordination of engineering team to keep the service up and running 24x7, in accordance with the SLA (Service Level Agreement). • Act as the focal point to coordinate and align Brazil Mexico and United States teams on supporting technical issues and deploying new patches and releases in the production environment.• Execution of IOTs (Integration Operability Tests) among different vendor platforms (CALEA, Load Balancers, Databases, Billing, Customer Provisioning System, etc.) Nov 05 – May 12 Senior Software Engineer – São Paulo, Brazil.Responsibilities• BREW (Binary Runtime Environment for Wireless) laboratory coordination as developer community relations, interacting with BREW developer’s community and CDMA Brazil carriers, supporting queries and technical difficulties about BREW applications development using Qualcomm SDK (Software Development Kit).• Support Vivo carrier CDMA application catalog management as carrier relations, evaluating when an application is not displayed on Vivo Application store due to application issues or misconfiguration/problems in the BREW Application catalog• Perform the PEK (Porting Evaluation Kit) tests to homologate when CDMA devices from Brazilian CDMA OEMs have ported the BREW client embedded solution properly• Knowledge of C/C++, Java, JavaScript, CSS, Shell script are required.

May 03 – Nov 05 Software Engineer – São Paulo, Brazil.Responsibilities• Software development for CDMA and GSM Mobile devices, understanding the CDMA stack and providing software solutions based on C/C++ and Java.• Interaction with worldwide teams to understand technical solutions developed by Motorola in other markets and customize the devices to Latin America.

- Development of new services to Attendance Teller Machines. Responsible for understand customer requirements and guarantee that features/services developed were in accordance with customer specifications. Development using Unix/C platform and the Rational Suite software engineering tools.

- Worked in development of SMS Delivery Postponed feature for AXE-TDMA infrastructure.- Worked in bug fixes and tests of MSC for TDMA.- Participated in Odyssey project, implementing features for a MSC block design unit and elaborating and inspecting documents describing new MSC fixes/features for TDMA.- Worked in load balancing fixes for CDMA BSC network node.

- Development of new features for PoS (Point of Sales terminals) using C language over UNIX platform.- Responsible for understand and document customer requirements as input to development team.