- Develop, implement, and manage sales enablement initiatives to enhance the skills and knowledge of the sales teams globally, aligning content with global/regional priorities and customize for local needs.- Collaborate with with cross-functional teams to align training content with current offerings and trends.- Identify training needs and gaps with cross-functional teams.- Create, curate, and manage sales training materials, including presentations, videos, and other resources.- Design and deliver sales training programs, workshops, and seminars.- Offer ongoing training to enhance the skills and knowledge of the existing sales force.- Use a variety of training methods (in-person, virtual, e-learning) to maximize effectiveness.- Ensure cost-effective use of resources while maintaining high-quality training programs.- Analyze KPIs to measure training effectiveness.- Assess training impact on sales performance and adjust programs accordingly.

- Design and develop innovative, engaging, and effective instructional materials for online and in-person courses, catering to diverse learning styles and needs.- Collaborate with subject matter experts and stakeholders to analyze training needs, determine learning objectives, and create comprehensive, learner-centered curricula.- Interpret technical content shared by project experts and translate it into clear and engaging material for training program users.- Employ a variety of instructional design methodologies, including ADDIE and ASSURE, to ensure the creation of high-quality, interactive learning experiences.- Apply adult learning methodologies when developing new and/or revising learning materials.Utilize learning management systems (LMS) and e-learning authoring tools such as Articulate 360 to build interactive multimedia content.- Collaborate with designers and other professionals on large and small-scale projects, such as campaigns, email flows, and landing page creations.- Lead cross-functional project teams, facilitating seamless communication and alignment to achieve project objectives and meet all key milestones.- Monitor project timelines and manage resources effectively to maintain schedule adherence, minimizing delays and optimizing productivity.- Utilize project management tools (e.g., Asana, Trello, MS Project) to track progress, prioritize tasks, and maintain clear project documentation.

- Demonstrate advanced knowledge of adult learning principles and concepts, instructional design theory, measurement and evaluation methods, and technical capabilities to manage a wide variety of projects.- Assist with the development of learning plans for each program area.- Assist with management of a portfolio of learning projects to ensure high quality deliverables are produced with the time and cost constraints set for each project.- Understand the global business context and translate the trends into organizational development and learning implications.- Act as a consultant and source of knowledge to the business.- Engage and partner with stakeholders to leverage successful performance in the units.- Diagnose the organizational challenges and opportunities for learning and/or development, tailoring solutions for specific local needs.- Balance unique business needs with corporate initiatives and strategy to create optimal solutions and plans.

- Collaborate with subject matter experts to identify learning objectives and content.- Design and develop instructional materials, including e-learning courses, training modules, and multimedia presentations.- Utilize instructional design principles to create engaging and interactive learning experiences.- Select appropriate delivery methods and technologies for different types of content.- Conduct quality assurance checks on learning materials to ensure accuracy and effectiveness.- Research and integrate emerging technologies and trends in education to enhance the overall learning experience and promote continuous improvement.

- Designed, plan and execute training programs for entry, mid and senior levels, including onboarding, sales techniques, customer service, leadership and managerial skills, among others.- Met with managers and leaders to understand training needs and provide development programs and actions.- Monitored the experience and impact of the training processes executed, in order to identify improvement opportunities.- Mobilized the assigned audiences for the implementation of the organization's change projects and ensure the adoption by the determined populations.- Facilitated innovation processes in the assigned populations in accordance with the organization´s criteria.- Met with training leaders to review KPI´s.

- In charge of the onboarding process, training and organizational development, providing training and development courses to upper management and other staff members. - Reviewed, analyzed and approved internal and external training and development requests based on the organizational needs, budget and future contributions, meeting with managers and leaders of the organization.- Controlled and optimize the budget and indicators (KPI´s). - Planned and executed massive job descriptions workshops, leadership, strategic management, organizational change, among others.

- Recruited for different international business lines and managed the complete Relocation process of enlisted personnel and follow up. - Generated invoices for payment. - Reviewed, approve and process invoices for reimbursement for each recruited staff. - Controlled and followed up on each mobilization case. - Provided orientation to candidates to conduct the relocation process based on their country, leading providers in each location.

- Provided training sessions for the new hired personnel, customer service representatives, managers and staff members about product updates, customer service, leadership, organizational development, and motivation sessions, among others. - Developed improvement process to enhance efficiency and effectiveness within the training department. - Maintained up to date records and reports of training activities. - Evaluated profiles and align with clients requests. - Coached trainees and follow up.

- Provided support to the training department. - Achieved metrics for both training and production. - Developed action plans for improvement of the training department. - Supported new hire trainings and develop update training to customer service representatives.