Jo Secker Email & Phone Number

I am a highly organised and experienced professional with a demonstrated history of successfully managing office, staff and IT operations within a law firm, identifying areas for improvement and implementing innovative solutions. My key skills include:- Extensive experience in office management including facilitating office moves, managing all maintenance and repairs and renewing insurances. - Skilled in leading and managing front of house teams, delivering training and inductions and building sustainable relationships with fee earners and support staff.- Solid IT support experience and technical understanding, with a track record of managing large IT budgets and successful relationships with outsourced IT providers. - Ability to develop strong understanding and analysis of complex business needs to inform decisions and identify commercially beneficial solutions.Career Highlights:- Identified and implemented business continuity measures enabling the firm to remain fully operational during COVID-19 office closure; implemented a telephone answering service, Zoom, Microsoft Teams and DocuSign, delivered training and created how-to guides. - Identified opportunities for IT improvements and implemented new solutions including hosted telephone system, upgrade from Windows 7 to Windows 10, local domain controller, mobile device management system and Mimecast.- Developed and implemented complex document management and workflow process for departments across the firm, increasing efficiency and accuracy when opening new files. - Project managed office move from serviced to leased premises; successfully moved and set up IT for 50 employees.

Listed skills include Management, Training, Microsoft Office, Budgets, and 3 others.