Dirección de la división de ventas e-commerce/marketplace con alcance europeo. Product manager para el producto de venta online. Supervisión de las herramientas para el desempeño SEO/SEM. Diseño web y UX. Creación y gestión de contenidos, copy, diseño gráfico y fotografía para marketing digital. Community management: Gestión y supervisión de contenidos para redes sociales. E-mail marketing, inbound y outbound marketing. Diseño de campañas publicitarias y estrategias comerciales. Diseño gráfico de catálogos y folletos comerciales para comunicación digital/papel. Negociación con proveedores de productos y servicios, transportistas, etc.

I'm currently developing marketing strategies on e-commerce channels (marketplaces, webstore, blogs, social networks) and offline (phisical stores). I am the Community Manager for facebook, instagram, twitter and linkedIN @barcelonaled. I have developed and expanded business across paneuropean channels on Amazon, eBay and ManoMano. With a deep knowledge about the specific product (LED lighting products), I am coordinating the marketing department between product design and packaging, web design, product description, technical information and marketing strategies focused on meeting our customers needs and making our products and technical data more friendly and easy-to-understand to non-pro users. I'm used to work and develop Prestashop pages and HTML coding. I'm using Photoshop, Illustrator and other design and programming tools daily.I have managed the helpdesk and sales department, who operates through telephone, mail, online chat, and I have been directly involved in technical and procedures assessment. Specially on sales department, I had to be in charge of commercial operative and after-sales for Company's VIP customers.I have implemented, adapted and launched CRM models and ticketing systems using Zoho CRM, Zoho Desk and OsTicket.

• Creation, maintenance and supervision of existing and new B2B customers and suppliers accounts. • Balance scorecard and KPIs design, update and fulfillment supervision.• Salesforce, export and channel sales management. • Negotiation and closing sales with customers and suppliers worldwide.• Technical projects management.• Expenses estimations, sales forecasts, bank financing and funding negotiations• Direction of the Administration and Accounting departments.• Accounting balances and financial statements preparation and analysis.• ISO 9001:2008 quality standards implementation and fulfillment supervision.

• Helpdesk, after-sales and Customer Services department supervision.• Customer Care team leader.• Deal with customers in telephone, e-mail and face-to-face environments.• Customer loyalty and retention. Preferred attention to VIP customers.• Resolution of incidents and troubleshooting.• Weekly training, coaching and motivation actions.• Quality of service supervision by monitoring agents.• Sales Department support by recalling actions and customers’ after sale training.

• Customer services team leader in contact center.• Quality supervision by monitoring back office agents.• Timing and efficiency of agents control.• Training, coaching and motivation actions to existing and new staff.• Preparation, control and tracking of work shifts and schedules.• Assigning staff working in accordance with the requirements.• Various kind of reports preparation for Head of Department.• Updated campaigns monitoring following Client’s instructions.• Workforce dimension in accordance to service needs, work load and calls curve graph.

• Customers and suppliers inbound / outbound calls.• Preparation of sales offers to customers and purchase orders to suppliers.• Introduction and tracking of sales orders, delivery notes, invoicing.• Management and control of payments and incomes forecasts. Daily production control.