Responsibilities:• Manage design, production and marketing projects of 3D printed products, ensuring alignment with the strategic objectives set by clients.• Establish and manage budgets, timelines, critical tasks and assess risks at each stage of the project life cycle to ensure successful and timely delivery.• Direct the continuous optimization and evolution of the website, implementing strategic innovations to improve the user experience and maximize commercial impact.Achievements:• Increased the company's income by 65% in 2023-1, through the redefinition of projects focused on a digital strategy.• Increased customer engagement by 70% in 2023-1 by implementing content marketing strategies in digital channels.• Reduced project completion time by 15%, thanks to the standardization of processes in the production area.

Responsibilities:• Lead the definition and documentation of project flows, especially in the Shopper Payments and Live Support verticals, through agile methodologies to guarantee efficient and effective execution.• Analyze and measure the KPIs defined together with the Product team, quantifying the impact of the implemented initiatives, in order to optimize decision making and ensure alignment with strategic objectives.• Monitor quality and compliance with stakeholder expectations in each project delivery, ensuring that results and expectations are met.Achievements:• Reduced project costs by 15% and increased their efficiency thanks to the implementation of the best project management practices.• Increased the average hourly income of Shoppers by 11% by redefining the payment strategy and reducing delivery times.• Decreased project delivery time by 8% through training in best quality practices in the development of digital products.

Technologies used: BrowserStack, Sentry, Datadog, TestRail, Charles, Postman, Jenkins, Jira, GithubResponsibilities:• Create, execute and document manual and functional test plans, using platforms such as TestRail for efficient monitoring and management of bugs found.• Generate detailed reports on errors and deficiencies in the client application to provide accurate feedback to developers through Jira, with the goal of improving the usability and functionality of the software.• Implement and supervise automated tests in collaboration with the information security team, using the Jenkins platform to guarantee the quality and robustness of the final product.Achievements:• Improved the quality of service and customer satisfaction for more than 600,000 active users in the App, thanks to the implementation of quality control procedures in the projects.• Achieved and exceeded the quality standards and regulations required by the industry/projects by 12%, training the development team in best quality practices.• Received recognition from stakeholders for my exceptional quality control and leadership skills.

Responsibilities:• Develop and execute a project from start to finish, focused on significantly improving the quality of the service offered by Shoppers.• Supervise and evaluate the quality of service provided by Shoppers to customers in the United States and Canada, ensuring high quality standards.• Communicate to relevant teams the recurring challenges faced by Shoppers when processing orders, facilitating problem resolution and service improvements.Achievements:• Improved service indicators for the United States and Canada by 22%, by training Shoppers in service quality standards.• Reduced the turnover of Shoppers by 18% compared to the previous semester (2020-2) by achieving the execution of projects that attacked their main pain points in the delivery of orders.• Increased the number of Shoppers evaluated by 23% by optimizing quality standards review processes.

Responsibilities:• Define, develop and apply strategies for risk mitigation and improvement of service quality, ensuring the constant and smooth operation of the projects.• Provide live technical support to Shoppers in Colombia and Peru, resolving their requests, queries or needs, guaranteeing compliance with set objectives.• Optimize the area's processes to meet KPIs through the implementation of strategic plans that contribute to the achievement of objectives.Achievements:• Reduced response times to requirements by 34% through the creation of customizable automated messages.• Increased the quality of the service provided to customers by 15% by quickly resolving Shoppers' requirements.• Reduced the average order delivery time by 8% by mitigating the risks that Shoppers face during orders.

Responsibilities:• Lead projects focused on the creation of audiovisual content and management of the company's social networks, ensuring an effective digital presence aligned with the brand's objectives.• Direct the execution of strategic marketing plans, expanding the brand's presence in key countries such as Mexico, Panama, Ecuador and Uruguay, generating greater impact and reach.• Manage and keep the corporate website updated in Wordpress, ensuring its relevance and coherence with the company's strategy.Achievements:• Increased the average number of monthly projects by 18% by exposing the awards received by the production company on social networks.• Reduced the quoting time for audiovisual projects by 22% by standardizing a resource quoting system.• Increased the brand's engagement on social networks by 35% last semester (2019-2) through the publication of quality audiovisual content.

Responsibilities:• Lead the IT project focused on data capture for neural network training, managing the acquisition and curation of more than 6MM images, thus driving the development and capacity of AI.• Direct as Product Owner the IT project: BRAIN, an innovative software that automates the assignment of field agents and robots, facilitating more efficient and effective management of resources.• Develop and produce functional 3D prototypes for the new fleet of robots, contributing to continuous improvement and innovation in the company's operation and functionality.Achievements:• Decreased robot delivery times by 48% thanks to strategic planning and optimization of routes for home deliveries.• Increased the autonomy of the robots from 28% to 97% by curating the images obtained throughout the city of Berkeley.• Reduced the average production time of parts for robots by 32% by prototyping 3D printed parts.