José Daniel Ortega Email & Phone Number

Panamá

•Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.•Trained team members on performance metrics and consumer behavior identification.•Executed Monthly Performance Plans with representatives to identify production gaps.•Lead a team in consistently exceeding key financial, operational, and quality metrics, contributing significantly to business objectives.•Demonstrate strong time management and multitasking abilities to ensure smooth workflow and maintain high operational standards.•Cultivate and maintain close relationships with business partners to align strategies and drive collective success.

Panamá

•Followed established auditing processes to meet internaland regulatory requirements.•Communicated with auditee staff to obtain necessaryinformation for audits.•Performed observations and evaluated supportingdocuments to supplement audit findings.•Conducted rigorous internal audits to ensure strictcompliance with company protocols, providing valuablerecommendations for enhancement.•Evaluated internal controls and accounting policies,contributing to heightened operational efficiency.•Generated detailed audit reports outlining findings andrecommended actions, facilitating improved procedures andactivities within the organization.