October 16th 2016 → Recent: Schmid Holding / DIVVY Restaurants Growth Marketing and Customer Success SpecialistGROWTH MARKETING RESPONSABILITIES:• Help in the development and execution of the yearly marketing plan and budget to reach targets, from brand awareness to product promotion• Support in the development of a yearly digital strategy and be aware of the basic techniques required to implement it • Develop and execute marketing initiatives and activities that would have a direct impact on the company’s financial performance. Actual physical presence is needed during specific events• Dive into analytics to track and measure marketing outcomes and optimize efforts• Conduct in-depth research to identify new market opportunities, consumer preferences habits trends and emerging micro/macro influencers to support campaign creations• Stay up to date with the emerging digital marketing trends and technology• Brainstorm and develop ideas for creative marketing campaigns/programs that will allow constant growth• Develop creative briefs and communicating strategic objectives to advertising agency to ensure projects are completed in alignment with strategy• Support day to day work of communication agency• Collaborate cross-functionally to coordinate brand awareness and marketing effortsCUSTOMER SUCCESS RESPONSABILITIES:• Develop a clear CS strategy that includes customer acquisition, loyalty, retention and proactive customer engagement• Oversee and supervise customer service analyst in her/his day-to-day job tasks.• Monitor customer sentiment by analysing customer feedback through surveys, reviews, and interactions to identify areas for improvement.• Review and analyse mystery shopper reports to identify areas for improvement • Train the ops team in CS related topics, based on needs and priority• Foster a customer-centric culture among team members to drive positive outcomes and interactions

• In charge of Reception and Members• In charge of Monthly payments• Handling Customers complaints• Resolving Conflicts in the Gym on assigned shifts• Scheduling staff upon needs and rush hours

Team Leader/ Assistant Manager at Shtrumph Restaurant AchrafiehLebanon - BeirutNovember 2007 to March 2013Waitress/Hostess at Shtrumph Restaurant Achrafieh (Nov 2007-Dec 2010) Dec 2011 till 2013 team Leader 2014 Assistant Managerassistant manager At Shtrumph Restaurant Achrafieh at Shtrumph Restaurant AchrafiehLebanon - BeirutJanuary 2011 to March 2013Team Leader At Shtrumph Restaurant Achrafieh (Jan 2011-May2013): • In Charge of the Service team. • Handling all inventories and Stock Control Concerning China Tools-Beverages) • Controlling and monitoring the upgrading sales figures and day to day sell out figures. • Dealing with Customer Service Issues. • Additional Service to be given from my end to other branches on major events such as Beer Festivals and other internal events. • Hostessing a set up of 900 Customers in other branches on major events. • Providing ideas concerning marketing activities and strategies. • Participating in all Managerial gatherings and meetings. • Participating in cross branches meetings to share ideas and improving servicing. Training new employees covering all the cycle as product and service. Presenting and training Up Selling techniques