Josee Bidal Thibault (She/Her), Mba, Chrp Email & Phone Number

Ottawa, ON, CA

A vital member of the executive leadership team, I oversee the business’ operations and report directly to the CEO. I lead the most senior members of the organization, providing guidance and strategic direction on matters pertaining to operations, HR, IT, finance, and regulatory affairs. I have successfully guided the growth and development of the.

www.ccts-cprst.ca

• Established and oversaw CCTS’ complaint-handling procedures such as early resolution techniques, investigation processes including gathering and assessing evidence, report writing, and developing recommendations and.
• Actively managed the strategic HR function, including compensation policies, performance management, employee relations and the recruitment and training of key staff to ensure the delivery of a fair, unbiased and.
• Created and oversaw the service provider sign-up process and liaised with services providers and the CRTC on matters of non-compliance with regulatory obligations. Participated in a variety of CRTC proceedings.

• Provided guidance and direction to various internal departments in the areas of regulatory and privacy obligations, including business unit managers and a team of about 50 front-line employees. Provided leadership and.
• Conducted research and helped draft applications and responses for a variety of regulatory telecom proceedings.
• Responded to escalated complaints and allegations of non-compliance with regulatory and privacy obligations, liaising with regulators such as CRTC and Office of the Privacy Commissioner of Canada. Liaised with the.
• Reviewed and updated internal complaint handling procedures to ensure an effective and responsive process.

Master Of Business Administration - Mba

B.A. (Hons), Law, Concentration: Law, Policy & Gov'T

Osgoode Certificate In Human Resources Law

Hr Management In Public And Not-For-Profit Sectors Certificate Program

Workplace Investigations Certificate

Management Certificate In Human Resources

Business Process Management Professional Certificate

Online And Distance Dispute Resolution

Mini-Mba Series: Executive Development