Eduardo Da Costa Email and Phone Number

- Telecommunications Engineer, with a solid background in voice, unified communications and networkinfrastructure cloud and on-premises.- 10+ years supporting the highest urgency outages in mission critical and extremely high traffic environments.- Advanced hands-on, debugging and troubleshooting skills in voice, unified communications, switching, routing and security protocols within complex and critical enterprise level environments.- Languages: Portuguese, English and Spanish.- Ability to work global cross-functional team.- Skills: Public Cloud Infrastructure, TCP/IP, UDP/RTP, RTCP, STUN, TURN, TLS, Routing, Switching, Firewall, Security Protocols, Contact Center, Observability, Voice Gateways, Session Border Controller, SBC, VoIP, Unified Communications, SIP, H323, WebRTC, Trading Voice, Windows, Linux, Virtualization, Troubleshooting, Syslog, Debugging, Wireshark, Shell Scripting and Infra as Code.- Solutions: AudioCodes, Microsoft Teams, AWS, GCP, Azure, Genesys, Cisco, Fortinet, Palo Alto, Splunk, Zabbix, Grafana, Poly, Zoom, Webex, Ribbon, IPC Systems, Ansible, Terraform, GitHub, and others.