José Eerens

José Eerens Email and Phone Number

Process Improvement Officer at Dynacommerce @ Dynacommerce
netherlands
José Eerens's Location
Maastricht, Limburg, Netherlands, Netherlands
José Eerens's Contact Details

José Eerens work email

José Eerens personal email

n/a
About José Eerens

Experienced in process- and projectmanagement.

José Eerens's Current Company Details
Dynacommerce

Dynacommerce

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Process Improvement Officer at Dynacommerce
netherlands
Website:
dynacommerce.eu
Employees:
83
José Eerens Work Experience Details
  • Dynacommerce
    Process Improvement Officer
    Dynacommerce Jul 2016 - Present
    Sittard
    View
  • Kpn Iot
    Technical Product Manager Lora
    Kpn Iot Jul 2015 - Jul 2016
    Den Haag
    View
  • Kpn Corporate Market
    Major Incident & Project Manager
    Kpn Corporate Market Mar 2011 - Jun 2015
    Beek, Houten
    View
  • Kpn Corporate Market
    Business Consultant It
    Kpn Corporate Market Dec 2011 - Aug 2012
    Bangalore, India
    I'm working for the company Mindtree on behalf of KPN Corporate Market. This started in July 2011 after the interaction with Steven van Schilfgaarde and then my interview with Erwin de Bont and Erik Wasbauer. I made all the preparations to make this possible.My first visit to Bangalore was in October 2011 to meet Mindtree's management.
    View
  • Academisch Ziekenhuis Maastricht
    Project Manager
    Academisch Ziekenhuis Maastricht Feb 2010 - Mar 2011
  • Vodafone
    Senior Contract & Sla Manager Amdocs Eds Gis
    Vodafone Mar 2007 - Jan 2010
    •The government of contracts with outsourcing partners. (EDS/HP & Amdocs)•Monthly review of the agreed KPI’s.•Coaching the outsourcing process team and optimizing contractual KPI’s and processes.•(Re) connect the processes and implementation of new processes.•Implementation of new organizational directions•The translation of customer preferences to contract adjustments.
    View
  • Vodafone
    Process & Project Manager
    Vodafone Mar 2006 - Mar 2007
    •Evaluation and optimizing existing processes of the several departments. •Implementation and guidance of the new processes with those departments. Marketing, Sales and Customer Management. (e.g. Communication process)•Coaching the team; Incident, Change, Problem, Escalation and Service Level Management. •Monitoring and managing incident working method by Vodafone employees. (e.g. Emergency room)
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  • Vodafone
    Escalation & Business Continuïty Manager
    Vodafone Sep 2003 - Feb 2006
    •Escalation Manager Incidents.o Coaching the technical support departmento Translate impact disturbances into budget dependencies for each department.o The adjustments and / or creation of processes to increase the customer’s appreciation.o Initiator and responsible for the weekly disturbance report.o Detect the grey areas within the organization and address these within the management team. •Business Continuity Plan o Awareness’ and ‘commitment’ by management.o ‘Live’ tests of the Business Continuity Plan; planning and organizing.
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  • Vodafone Libertel Bv
    Service /Project Manager
    Vodafone Libertel Bv 2000 - 2003
    Vodafone Global: April 2000 till September 2003•Project leader GIST. Vodafone project (European level);•Project leader -End to End Roaming-. •Project for seasonally influences on the quality of our international traffic•Channel attention towards the Roaming Quality. Making it possible to improve the customer appreciation abroad.• Create the Carrier Service Review Meetings (SRM: meeting between operator and supplier).
  • Kpn
    Datacom Specialist
    Kpn 1998 - 2000
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José Eerens Skills

Outsourcing Itil Service Management Business Process Process Management Ict It Service Management Prince2 Operations Management Change Management Project Management Telecommunications Service Delivery Management Incident Management It Management Project Portfolio Management Service Desk Sla Coaching Managed Services Process Improvement Project Planning Business Process Improvement Project Delivery Vendor Management Pmo It Strategy Integration It Outsourcing Leadership Service Level Agreements Business Analysis Program Management

José Eerens Education Details

  • Cco Informatica
    Cco Informatica
  • European Academic Ng
    European Academic Ng
    Hbo
  • Schouten & Nelissen
    Schouten & Nelissen
  • M.T.S.
    M.T.S.
    Mbo

Frequently Asked Questions about José Eerens

What company does José Eerens work for?

José Eerens works for Dynacommerce

What is José Eerens's role at the current company?

José Eerens's current role is Process Improvement Officer at Dynacommerce.

What is José Eerens's email address?

José Eerens's email address is jo****@****kpn.com

What schools did José Eerens attend?

José Eerens attended Cco Informatica, European Academic Ng, Schouten & Nelissen, M.t.s..

What are some of José Eerens's interests?

José Eerens has interest in Organizational Changes, Learning, Management Training, Reading, Music, Health.

What skills is José Eerens known for?

José Eerens has skills like Outsourcing, Itil, Service Management, Business Process, Process Management, Ict, It Service Management, Prince2, Operations Management, Change Management, Project Management, Telecommunications.

Who are José Eerens's colleagues?

José Eerens's colleagues are Bernard Beusen, Hema Sri, Peter Schoones, Mohammad Waseem Akhtar, Shwetha Kumar, Pieter Gruijters, Sandeep K R Bandaru.

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