• Collaborate with multiple departments for the launch of a Immunology Program within a strict timeline and budget• Oversee development and design of the program • Assist with the strategic implementation • Assess for continuous improvements in the operations • Collaborate with other departments to implement solutions • Primary contact person with the client for concerns and questions• Create SOPs and process flows • Assist with RFP pitches for new contracts• Develop and organize strategic training of 30 employees across Canada • Manage a team of 11 remote nurses across Canada

• Oversee the day-to-day operations of a Multiple Sclerosis Program• Manage a team of 13 remote nurses within Québec • Enhance customer relationships with clinics, Health Care Professionals and multiple departments• Deliver resources, information and support to enhance patient experience• Review and improve processes by finding new solutions• Gather and assess market intelligence• Conduct and generate meetings with clients and KOL’s• Generate and analyze weekly and monthly reports • Handle escalated calls from patients, physicians and/or clinics• Review quality compliance • Organize national trainings for 36 nurses across Canada and 25 internal associates with success and within a strict budget• Communicate expectations to employees and do performance reviews (quality and productivity) • Create and provide continuous training to enhance customer satisfaction

• Manage Patient Care Centre for multiple programs across Canada in Oncology, Neurology and Immunology• Manage a team of 12 associates (Nurses, Reimbursement Specialists and Program Support Specialists) • Plan, develop and implement different patient programs • Maintain and enhance Program SOPs• Create and conduct regular meetings with clients and KOL’s• Review quality compliance • Collaborate with multiple divisions to improve business objectives • Generate and analyze weekly and monthly reports• Manage clients budgets and forecasting • Communicate expectations to employees and do performance reviews (quality and productivity) • Provide continuous training to staff • Handle escalated calls from patients and physicians