Ernesto Rivas

Ernesto Rivas Email and Phone Number

Google Workspace CSM and Solutions @ Cloudasta
San Salvador, El Salvador
Ernesto Rivas's Location
San Salvador, El Salvador, El Salvador
Ernesto Rivas's Contact Details

Ernesto Rivas work email

Ernesto Rivas personal email

n/a
About Ernesto Rivas

Versatile person capable of multitasking. With extensive experience in work environments where commitment and ability to work as a team are highly valued.Proficient in Microsoft Excel and Google Sheets for data analysis and management (Macros, Pivot tables, VLOOKUP, Conditional formatting, data validation)Strong knowledge of Google Workspace products, including Gmail, Google Drive, Google Docs, Google Meet, and Google Calendar.General understanding about Python, for programming and task automation.I am characterized by my dynamism, proactivity, and enthusiasm. I possess good digital knowledge, inventory management, and process optimization skills. I am looking to develop professionally.

Ernesto Rivas's Current Company Details
Cloudasta

Cloudasta

View
Google Workspace CSM and Solutions
San Salvador, El Salvador
Website:
cloudasta.com
Employees:
16
Ernesto Rivas Work Experience Details
  • Cloudasta
    Google Workspace Csm And Solutions
    Cloudasta
    San Salvador, El Salvador
  • Ucloud
    Google Workspace Tech Support Engineer
    Ucloud May 2023 - Present
    Google Workspace- Migration: Planning and executing migrations from existing email and collaboration platforms to Google Workspace.- User training: Providing training and support to users on how to effectively use Google Workspace applications.- Security and compliance: Ensuring that Google Workspace deployments adhere to Google’s security and compliance standards.- Integration: Integrating Google Workspace with other applications and systems, such as CRM or ERP… Show more Google Workspace- Migration: Planning and executing migrations from existing email and collaboration platforms to Google Workspace.- User training: Providing training and support to users on how to effectively use Google Workspace applications.- Security and compliance: Ensuring that Google Workspace deployments adhere to Google’s security and compliance standards.- Integration: Integrating Google Workspace with other applications and systems, such as CRM or ERP software.AppSheet- App development: Building custom mobile and web applications using AppSheet's no-code platform and low code.- Data integration: Connecting AppSheet apps to various data sources, including spreadsheets, databases, and APIs.- Workflow automation: Creating automated processes to streamline tasks andOthers- Internal IT Support - Advance GAM Scripting- Gemini Prompt engineering- Looker Studio Reporting Show less
  • Telus International
    Google Workspace & Google Cloud Social Care
    Telus International May 2021 - Jun 2023
    El Salvador
    -Monitor and respond to comments, messages, and other interactions on social media in a timely and professional manner.-Collaborate with internal teams, including marketing, PR, and customer service, to ensure brand consistency across all channels.-Use Sprinklr's analytics tools to track and analyze the performance of social media campaigns and adjust strategies accordingly.-Build and maintain relationships with influencers and other relevant stakeholders-Stay up-to-date with… Show more -Monitor and respond to comments, messages, and other interactions on social media in a timely and professional manner.-Collaborate with internal teams, including marketing, PR, and customer service, to ensure brand consistency across all channels.-Use Sprinklr's analytics tools to track and analyze the performance of social media campaigns and adjust strategies accordingly.-Build and maintain relationships with influencers and other relevant stakeholders-Stay up-to-date with social media trends, best practices, and emerging technologies and incorporate them into the company's social media strategies Show less
  • Telus International
    Google Workspace Technical Support Specialist
    Telus International Feb 2017 - May 2021
    El Salvador
    -Provide technical support to users of Google Workspace products via phone, email, chat, and remote access.-Troubleshoot and resolve technical issues related to Gmail, Google Drive, Google Docs, Google Meet, and other Google Workspace products.-Collaborate with cross-functional teams, including engineering and product management, to identify and resolve complex technical issues.-Email service (domain-level configuration and troubleshooting, email delivery and routing, POP/IMAP/… Show more -Provide technical support to users of Google Workspace products via phone, email, chat, and remote access.-Troubleshoot and resolve technical issues related to Gmail, Google Drive, Google Docs, Google Meet, and other Google Workspace products.-Collaborate with cross-functional teams, including engineering and product management, to identify and resolve complex technical issues.-Email service (domain-level configuration and troubleshooting, email delivery and routing, POP/IMAP/ synchronization, data migration, spam classification, etc.). -Implementation of email authentication methods (SPF, DKIM, DMARC) -DNS administration.-Strong knowledge of Google Workspace products, including Gmail, Google Drive, Google Docs, Google Meet, and Google Calendar.-Develop and maintain a knowledge base of common issues and solutions to improve efficiency and effectiveness of support. Show less
  • Alba Petróleos De El Salvador S.E.M De C.V.
    Administrador De Estaciones De Servicio
    Alba Petróleos De El Salvador S.E.M De C.V. Jul 2012 - Jan 2017
    El Salvador
    -Cost reduction and optimization of resources.-Fuel reception and storage safety processes-Inventory forecast-Good manufacturing practice (GMP)--Credits and collections-Legal operation permits for Service Stations and Convenience Stores.-Experience with managing large teams (20+ members)-System auditing and internal processes
  • Sykes
    Tech Support
    Sykes Oct 2010 - Jul 2012
    El Salvador
    - End user tech support- Service calls and appointment scheduling.- Pre sales about Sony products
  • Pizza Hut
    Profesional De Servicio
    Pizza Hut Feb 2006 - Dec 2006
    El Salvador

Ernesto Rivas Education Details

Frequently Asked Questions about Ernesto Rivas

What company does Ernesto Rivas work for?

Ernesto Rivas works for Cloudasta

What is Ernesto Rivas's role at the current company?

Ernesto Rivas's current role is Google Workspace CSM and Solutions.

What is Ernesto Rivas's email address?

Ernesto Rivas's email address is er****@****sta.com

What schools did Ernesto Rivas attend?

Ernesto Rivas attended Universidad Dr. José Matías Delgado.

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