Josef Buford Email & Phone Number

United States

Use advanced skills to manage all technology components of the business. Work with the leadership team to develop and implement effective strategies to reach company goals. Assess technology needs for achieving success in operations. Plan and implement process and system improvements company-wide. Evaluate the company’s adherence to federal technology.

Columbia, Maryland, United States

Columbia, Maryland, United States

Charleston, South Carolina

Ridgeville, South Carolina

Worked with the site IT management team for the initial phases of ramp up to include network and infrastructure roll-outs. Built and developed office support, helpdesk, and field technical support teams with definition of structure, processes, and procedure to align with Volvo's best practices. Lead weekly team meetings & participated in leadership.

Mt. Pleasant, SC

Management of planning, finalizing, and execution of solutions related to new and existing products, services. Definition of milestones for projects, coordination of efforts and resources across the organization in order to effectively and efficiently deliver projects according to plan. worked with internal teams and managed relationships with 3rd party.

Mt. Pleasant, SC

Built and managed team of support analysts. Coordinated training and development of support analysts. Lead optimization and redeployment of Help Desk ticket management solution, Service Desk Plus. Developed and fostered SLA’s. Global Telecommunication Manager for company to include VOIP System and Wireless account management. Project Manager for multi-site.

Norcross, GA

Support of LAN, VLANs, as well as network devices and appliances to include Cisco switches, routers, and firewalls (CLI, Solar Winds). Created and maintained all network documentation, diagrams, layouts. Install, configure and manage servers with Windows Server 2003 R2 OS. Management of multiple projects ranging from network security to systems.

Charleston, South Carolina Area

Managed field technical consultant team for hardware, software, network support and services. Also acted as an escalation point as needed to assist with the resolution of issues.

Charleston, South Carolina Area

Working with customers to understand technical challenges and proficiency proprietary software products. Identify and effectively communicate solutions to address customer needs through a number of channels including phone, email, chat sessions and blog posts. Manage ongoing resolution scenarios to ensure timely response and appropriate prioritization..

Charleston, South Carolina

Work as a senior technical support resource onsite, performing independently as well as a team member on small to large technical projects of varying levels of complexity, working with International Technical Support/Services staff and management. Complete assigned technical tasks on time (e.g., design development, implementation, testing, maintenance.

Charlotte, North Carolina Area

Software, hardware, network, telephony, end users support to southeast region facilities and employees.Standard PC/printer break-fix tasks. Some break-fix tasks related to application-specific requests (i.e. installing vendor software, resetting passwords, etc). Deployment of new PC's, OS-level installs, application installs, execution of local scripts.

Charlotte, North Carolina

Effectively handled issues reported via phones and web portal. Monitored problem ticket work queues. Effectively communicated status, progress updates and closure notification. Standard PC/printer break-fix tasks. Some break-fix tasks related to application-specific requests (i.e. installing vendor software, resetting passwords, etc). Provide assistance.

Monitor problem ticket work queues and interact with hospital staff to provide progress updates and closure notification. Standard PC/printer break-fix tasks. Some break-fix tasks related to application-specific requests (i.e. installing vendor software, resetting passwords, etc). Deployment of new PC's/printers, up to and including un-packaging of items.

End User Support-Member of Technical StaffWorked independently and as a team member on small to intermediate size technical projects of moderate complexity, working with senior Technical Support/Services staff and management. Complete assigned technical tasks on time (e.g., design development, implementation, testing, maintenance, etc.). Proactively.

Provided top-level technical support to all existing clients via telephone and e-mail. Educate clients through thorough resolutions in the following areas: configuration files for send mail, Apache and NT/Win2000 Server, FrontPage support including server extensions. Trouble shot occurrences on the Interland product line including server functionality in.

Provided trouble ticket management and telephone support for hosting operations, security operations, and network operations groups. Supported issues regarding Citrix, NT/Win2000 Server, DNS, LAN, network connectivity, Shared, Dedicated, and Co-location hosting of business web sites. Evaluate and route issues to proper fix agencies. Monitor and assist fix.

Bachelor Of Technology (B.Tech.), Management Information Systems, General

B.I.T. Bachelors; Of Mba, Information Technology; International Business

Upon completion, scheduled for

Information Technology

Computer Information Systems

Education record