Joey Martinez Email & Phone Number

San Antonio, Tx, Us

- Created and maintained detailed customer health metrics, enabling proactive account management and reducing churn- Successfully managed a portfolio of multiple key accounts, achieving a increase in customer retention rates year-over-year.-Developed and executed customer engagement strategies that resulted in a 35% increase in upsell opportunities across existing accounts.-Trained and mentored a team of 12 Customer Success managers, fostering a culture of collaboration and continuous improvement.- Presented quarterly business reviews to key stakeholders, demonstrating value delivered and setting the stage for future growth opportunities.

San Antonio, Texas Metropolitan Area

• Work with clients to help fill specific high-priority positions withproven recruiting resources to attract qualified professionals.• Present job opportunities to qualified candidates and negotiatecontract terms.• Coach candidates for the client interview process.• Build professional relationships with clients through phone calls,lunch meetings, and on-site visits.• Network for new business opportunities and referrals in a variety ofsettings to build client base.

Houston, Texas, United States

-Make sales calls from category lists to area organizations and follow up as necessary.-Manage/create and renew season tickets for all university sports.-Build relationships to provide repeat business for the university to include planning client events. -Proactively create opportunities for new business with existing customers.-Provide superior and professional customer service to clients in an effort to maintain long lasting relationships. -Set appointments, show seats, and give athletic department facility tours with the intent to close business.-Maintain computerized records of all sales/group ticket customers and prospects with our CRM system.-Meet or exceed weekly, monthly, and yearly sales goals.-Assist with managing, training, and coaching new interns.

• Identify and prioritize business opportunities daily to increase theeffectiveness of the team by recognizing opportunities for newapproaches.• Build and maintain a network of sources from which to identify newsales leads.• Build relationships with former letter winners to engage them insporting events.• Sell tickets to a variety of youth programs.• Sell tickets and gain interest for Rice’s baseball team.• Self-prospect and look for potential new customers.• Develop a large group initiative for Rice football.• Hired by Rice University.

College Station-Bryan Area

Create promotional materials for events, post on social media (marketing), class presentations and organize FieldX campus events as needed. Responsibility also includes researching media covering diversity and civility, women owned businesses, education, and start-ups before pandemic.

Bryan/College Station, Texas Area

Responsible for apparel/equipment acquisition, managed inventory and timely distribution. Coordinated with coaching staff to properly set up drills during practice. Dispensed and received instructional, athletic, and recreational equipment for staff, players, and coaches.

College Station-Bryan Area

Promote company's services by advertising all-inclusive resorts, cruises, and worldwide tours via social media and travel events. Set up events at expos and other events. Market and sell travel packages to clients.

Ventura, California, United States

Managed the set-up for field practices, distributed proper uniforms and practice schedules. Filmed and recorded practices, uploaded games, edited film and analyzed opponent's film. Trained other students to film games and practices. Assisted coaches with defensive back, quarterback, and running back drills. Charted plays for offense and provided completed work to coaches.