Delivering user support using Teamviewer and Ivanti ticketing systemAddressing Incidents and Service Requests through Ivanti ticketing systemAnswering technical support calls, prioritizing urgency levelCollaborating with staff and vendor support to resolve issuesUtilizing provided resources and knowledge basePerforming responsibilities with dedication, attention to detail, and persistenceAzure AD configuration user management and group membership, integrating with MS and 3rd party appsAssistance to users utilizing Azure services, resolving basic inquiries and technical issues, such as access control & account lockout

Installing, configuring and maintaining company computers and peripheralsClose tickets & create/run reports in Track-IT ticketing solution Provided user provisioning/deprovisioning, access control, password management, implemented & supported MFA, and policy enforcementTesting new hardware and software before full-scale rolloutSupporting users in solving their challenges with computers and network devices

Setting up and maintaining workstations. Troubleshooting basic problems (internet outages, printer connectivity, file downloads/uploads).Adding new hires to directory, applying appropriate permissions. Setting up emails with domain provider. Subsequently the opposite when an employee is no longer employed.Researching ways to upgrade terminals and programs cost efficiently, and implementing new solutions.Using PowerShell script to extract metadata from Windows Event Viewer, forwarding to a 3rd party API deriving geolocationConfiguring Log Analytics Workspace in Azure to ingest logs containing geographic information.

Creating and monitoring warehouse information and data in QuickBooksOverseeing order tracking, maintenance of files, and special project work as requested (such as white glove designer installations).Coordinating transportation for outbound shipments.Collaborating closely with customer service team to ensure that customer orders are fulfilled.

Contacting vendors to fulfill clients orders (Including international shipments)Resolution of customer service issues to the customer’s satisfaction per company procedures and standards;Customer support by telephone and email;Developing and maintaining professional customer relationships to improve the flow of cooperation