Joe Brown, Cwas Email & Phone Number

Charlotte, North Carolina

As a Patient Services Specialist, my main responsibility is delivering exceptional guest service to all patients. Acting as the point of contact for our clinic, I am responsible for performing a wide variety of duties, including check-in/checkout procedures, collecting payments, scheduling appointments, and problem solving. Directly responsible for proper handling of HIPAA related items, such as release of information, and FMLA processing. Utilizing my background in management and customer service, I regularly volunteered to help train fellow team member and assist with patient flow improvements.

Charlotte, Nc, United States

As a Beertender, my main responsibility was to deliver passionate & exceptional craft beer tasting experiences to all guests through beer knowledge, serving techniques, and actively engaged customer service. Duties included managing bar operations, cash handling, inventory management, and promoting marketing materials for upcoming community events.

Charlotte, North Carolina

My main responsibility as the sales representative of Bold Missy Brewery was to increase overall sales, consumption, and brand presence in assigned territories through building partnerships with accounts and community members. Promoted the Bold Missy Brewery portfolio, new products, and enhanced potential sales of existing products. Established and achieved competitive sales goals to increase brand awareness. Represented Bold Missy at various community events, festivals, markets, and off sites.

Cornelius, North Carolina

Supervised staff to execute private events held at the Peninsula Club. Acted as leadership for event staff for duration of events. Hired, trained, and coached team members regularly. Responsible for overseeing all aspects of day-of events, including setup & teardown, bar pulls, and payment processing. Conducted training classes for team members to ensure proper job performance, safety regulations, and promote a positive & interactive team environment.

Livermore, California

As the Assistant Tasting Room Manager, I was responsible for the daily operations of the two separate tasting rooms located on property - the Wente Estate Tasting Room and the Winemakers Studio Tasting Room. With a staff base of over 30 employees, my duties included evaluating performance, coaching, and training new team members to meet company standards and goals. Merchandising and retail operations were a large component of my position. As I greatly enjoyed collaborating with merchandise vendors both local and national, I was able to incorporate new styles of products with successful results. In doing so, I was able to increase seasonal & holiday sales over 30% from previous year records.Coordinating with department leads, my team was responsible for planning monthly sales goals and programs to achieve profit targets. In order to achieve these goals, my team planned and coordinated events including wine club release parties, private VIP facility tours, fundraisers, community events, and concerts.

Los Gatos, California

As Assistant Hospitality Manager, my main responsibility was to ensure the effective logistical planning, daily management, and operation of the Tasting Room and on-site Wine Bar 107. My main focus points included effective leadership for an employee base of 30+ team members, exceeding guests' service expectations, and actively working to achieve continual profit growth. Key components of my responsibilities included inventory tracking, managing payroll, and tracking budgetary expenditures. I played a very active role with creating new guest experiences, revamping the training methods for staff, and establishing new methods of service.

Disney'S Boardwalk Resort

My main responsibility while working as Resort Concierge was to deliver top-tier hospitality service and assist with the planning of guests' vacation. Duties included checking guests in & out of their resort stay, processing financial transactions, and have comprehensive knowledge of the entire Walt Disney World Resort operations. I received continual and comprehensive world renowned Disney Hospitality training to ensure guest satisfaction.

Livermore, Ca

Responsible for daily supervisory duties with all tasting rooms associated with Wente Vineyards while delivering exceptional wine tasting experiences. Primary focus was to act as the point contact for staff resources as well as assist with the arrangement and leading of group tours, team building activities, and private events.

Livermore, Ca

Coordinated conferences, weddings, golf tournaments, and private events while supervising staff of 20+ members.

Bachelor Of Science (B.S.), Criminal Justice/Law Enforcement Administration

Activities and Societies: American Criminal Justice Association's Lambda Alpha Epsilon, Sigma Chi Chapter.

Associate Of Arts (A.A.), Criminal Justice/Law Enforcement Administration