José Fermín Escalona Email and Phone Number

Experienced in managing user accounts, mailboxes, distribution groups, and other Exchange/O365 objects. Skilled in configuring and maintaining Exchange Online and Hybrid environments, implementing advanced email security features like Data Loss Prevention (DLP) and Message Encryption, and ensuring optimal performance and availability of the Exchange/O365 environment. Proficient in automating tasks using PowerShell scripting and staying current with the latest Exchange/O365 features and best practices.Expert in configuring and maintaining Proofpoint email security solutions, including Email Protection, Threat Response, and Advanced Threat Protection. Capable of developing and managing custom filters and policies to block phishing, malware, and other email threats. Experienced in investigating and responding to email security incidents, generating detailed reports, and tracking key performance indicators (KPIs) related to email security.Proficient in managing on-premises Windows Server environments (2016-2019) and configuring Azure AD Connect for seamless synchronization between on-premises and cloud environments. Skilled in administering Active Directory Certificate Services (AD CA) and DNS, ensuring compliance with DMARC, SPF, and DKIM standards. Experienced in escalating and coordinating with Microsoft and other vendors to resolve complex technical issues.Experienced in managing Microsoft Purview and eDiscovery solutions to ensure compliance and data governance. Skilled in conducting eDiscovery searches and managing legal holds as required.Collaborate with IT teams to ensure smooth operation of the overall IT infrastructure. Document procedures and processes, troubleshoot and resolve technical issues related to Exchange/O365 and Proofpoint, and lead and participate in IT projects. Provide training and support to team members and end-users, ensure compliance with Service Level Agreements (SLAs), and manage ticketing through ServiceNOW.

My work is based on keeping IT services of multiple clients in optimal state of health, troubleshoot, implement new solutions when necessary and try to propose ideas that improve daily processes for us.