José Fernando Brenes Email & Phone Number

Madrid, Community Of Madrid, Spain

San Jose, Costa Rica

Led a corporate structure simplification initiative within the financial group across six Central American countries, employing robust project management methodologies and tools.- Delivered operational efficiencies of $2 million annually through the consolidation and reduction of twelve private limited companies generating documentation complying with various regulatory agencies.- Periodically elaborated and presented comprehensive updates to the C-suite utilizing effective storytelling techniques, facilitating alignment and communication among legal, accounting, financial, and IT senior stakeholders to successfully execute strategic mergers.- Streamlined the migration of customer records from one jurisdiction to another, completing the process in half the time of previous migrations. This involved synchronizing efforts between IT teams from two different countries and aligning business areas to ensure the seamless migration of customer banking records.

San Jose, Costa Rica

Focused on the Small And Medium Enterprises (SME) segment, driving innovation in financial products and strategic planning.- Developed a $1 billion pre-approved loan program for SMEs based on cash inflows from point-of-sale terminals and supplier payments utilizing business analytics to identify all potential customers. This program drove growth of SME loans by double digits in the six countries the bank had operations.- Crafted the corporate strategic plan for the SME segment in Central America for the years 2022-2025 researching best practices to guide the overall strategy. Then, orchestrated an event to gather input and tailor it to the specific needs of local operations.

San Jose, Costa Rica

Performed the role of Agile SCRUM Product Owner with a blend of product management responsibilities for a Know Your Customer (KYC) digital workflow transformation.- Re-engineered the onboarding and KYC workflow customer journey in six Central American countries using Pega’s Client Lifecycle Management. Transitioned from a product-based approach to a customer centric process, improving user experience, and ensuring compliance with local AML regulations, FATCA and CRS, reducing client onboarding time in 18% thanks to an improved user experience.- Oversaw the product lifecycle from ideation to launch and product implementation, aligning product management strategies with business objectives. Crafted business requirements and managed the prioritization of the product backlog for a scrum team of two back-end and six front-end developers, leveraging DevOps methodologies to enhance workflow efficiency and deployment speed.- Coordinated each sprint and presented demos of new features to key business stakeholders and upper management in Compliance, Retail Banking, Lending Services, Operations and Engineering. Gathered user feedback and used analytics to iterate faster and enhance value creation in the bi-weekly product deliveries.- Negotiated priorities and coordinated with six other teams working on the same platform via the Scrum of Scrums. This fostered agile cross team collaboration, achieving in-time product deliveries, reducing impediments and rework. - Conducted comprehensive user acceptance testing initiatives by creating and validating test scenarios in collaboration with development teams, while also generating extensive test documentation. - Participated in the Pega Customer Lifecycle Management Customer Advisory Board in 2019.- Managed requirements, elaborated user stories and determined acceptance criteria for the development of an app that centralized everything COVID-19 related for BAC Credomatic employees.

Alajuela, Costa Rica

Executed the transition of a new breast tissue expander product from the prototype stage to manufacturing in the main production plant ensuring that product satisfied the regulatory requirements defined in the ASTM F2051-00(2014) specification.

Costa Rica

- Orchestrated the seamless management of the migration of a new Enterprise Resource Planning (ERP) system for a manufacturing plant in Germany by synchronizing efforts between local and offshore teams.- Developed and updated organizational charts for the Advisory Services Division, effectively navigating a 2.5x increase in employee headcount during a business expansion.

Master Of Business Administration - Mba

Technology Career Acceleration Program

Licentiate Degree, Industrial Engineering