Josefina Castillo

Josefina Castillo Email and Phone Number

Complex Cust Care Rep Sr. @ UnitedHealth Group
Houston, TX, US
Josefina Castillo's Location
Houston, Texas, United States, United States
About Josefina Castillo

As part of the Jim Adler & Associates team, my role as an Intake Admin allows me to leverage my strong customer service skills and effective time management, honed through rigorous academic work at the University of Houston's C. T. Bauer College of Business. Currently pursuing a degree in Supply Chain Management, I am committed to applying these competencies in a practical setting, aiming to streamline processes and enhance client experiences. Our work requires precise coordination and a deep understanding of client needs, something I've become adept at, ensuring their first contact with our firm is both welcoming and efficient. My educational journey and professional path are aligned with a dedication to service excellence and continuous improvement, reflecting my values in fostering growth, both personally and within the organization.

Josefina Castillo's Current Company Details
UnitedHealth Group

Unitedhealth Group

View
Complex Cust Care Rep Sr.
Houston, TX, US
Website:
uhc.com
Employees:
3757
Josefina Castillo Work Experience Details
  • Unitedhealth Group
    Complex Cust Care Rep Sr.
    Unitedhealth Group
    Houston, Tx, Us
  • Unitedhealthcare
    Advocate
    Unitedhealthcare Jan 2023 - Present
    Houston, Texas, United States
    • Facilitated 300+ appointments between patients and healthcare providers, ensuring timely access to medical services.• Resolved disputes related to medical claims by liaising between patients and doctor's offices, showcasing problem-solving abilities.• Enhanced customer understanding of medical procedures, leading to a 99.3% increase in customer satisfaction ratings.
  • Jim Adler & Associates
    Intake Admin
    Jim Adler & Associates

Josefina Castillo Education Details

Frequently Asked Questions about Josefina Castillo

What company does Josefina Castillo work for?

Josefina Castillo works for Unitedhealth Group

What is Josefina Castillo's role at the current company?

Josefina Castillo's current role is Complex Cust Care Rep Sr..

What schools did Josefina Castillo attend?

Josefina Castillo attended University Of Houston.

Who are Josefina Castillo's colleagues?

Josefina Castillo's colleagues are Charles Barnes, Mba, Pmp, James Cruz, Jim Moore, Anna Johnson, Melanie Nordstrom, Jadyn Rodriguez, Georgia Swinney.

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