Josef Cook Email & Phone Number

Monroe, LA, US

United States

- Directly support HelpSpot customers with inquiries ranging from installation to usage and optimization.- Help on-premise customers with installation and configuration issues on Windows and Linux via email/phone/Zoom.- Fix HelpSpot Cloud instances that have configuration issues.- Document bugs and feature requests.- Help customers create ticket filters to.

Monroe, Louisiana, United States

Monroe, Louisiana, United States

- Assumed ownership and control of client websites from NetTech when they transitioned away from hosting/development services, continued working for NetTech in role of Dir. of Centralized Services- Development and maintenance of Google Cloud server running LAMP stack w/ Wordpress multisite- Migrated 20+ client websites from NetTech’s webhost onto my Google.

Monroe, Louisiana, United States

Monroe, Louisiana Area

- Hired as Director of Managed Services, promoted to Senior Software Architect after first year- Advanced to Director of Centralized Services in May 2018-- Implement, maintain & manage RMM software on 3,500+ endpoints across 370+ clients-- Leverage SQL data and Shodan.IO API to analyze network vulnerabilities for security team-- Enforce app and patch.

Monroe, Louisiana Area

Monroe, Louisiana Area

- Management and support of client servers and workstations- Maintenance and design of public website and internal technician portal site- Scripting automation into GFI Max Remote Management software

Grand Chenier, LA

- Performed floorhand duties as designated by driller.- Operated oilfield-specific machinery and equipment (air hoist, iron roughneck, rig tongs, etc.)- Used various hand tools in performance of job (chain tongs, pipe wrenches, sledgehammers, etc.)- Mixed chemicals to attain correct mud weight as directed by derrick man

Monroe, Louisiana Area

• Maintained corporate servers and internal domain, network shares, and network peripherals for 40+ users at corporate headquarters
• Administered Exchange Server 2007, including account creations, e-mail policies, distribution lists, and troubleshooting end-user issues
• Designed & implemented entire company Intranet on Sharepoint Foundation 2010
• Managed Active Directory user accounts and user access to company resources on Intranet site
• Provided architectural property photography to brand standards for websites and print collateral
• Designed and maintained website collateral in various formats, including Adobe Flash, PDF, HTML, XML, JavaScript, and images for web

Monroe, Louisiana Area

• Taught elementary-level computer classes for grades Pre-K4 through 8th grade
• Yearbook Administrator, guiding 7th-8th grade students in photography and yearbook composition
• Coordinated volunteer staff in designing and implementing network infrastructure improvements
• Responsible for selection and installation of school-wide computer lab upgrades
• Advised Headmistress on new equipment selection and procurement

Monroe, Louisiana Area

• Designed, created, and maintained company's public website
• Implemented ASP, Javascript, SQL, and HTML features
• Installed and tested network cabling, including fiber-optic cabling, in new and existing structures
• Provided network and desktop troubleshooting and service for local-area credit unions

Monroe, Louisiana Area

• Twin Cities Early Head Start Program
• Learned, implemented, maintained, and trained co-workers in industry-specific data-tracking software (Head Start Family Information System - HSFIS)
• Instrumental in business transformation initiative converting recordkeeping system from hardcopy-dependent to software-based
• Created forms and assisted in development and documentation of program procedures
• Proofread colleague's work prior to submittal, recommending changes for clarity and/or consistency
• Ensured integrity of graphical standards for materials produced by Twin Cities Early Head Start program

Monticello, AR

• Monitored students living in residence halls
• Acted as liaison between students and staff
• Offered advice and guidance to new students
• Initially hired as resident assistant - advanced after first academic year
• Position restricted to currently enrolled students

Belle Chase, LA

• Supervised deck crew and monitored crew performance on tasks
• Responsible for delegating crew duties and ordering supplies
• Acted as liaison between captain and crew

Bachelor'S, English, Web Design

Activities and Societies: Resident Assistant for Residence Life DepartmentOnline Editor of The Foliate Oak, 2001-2002

Ba, English

Activities and Societies: Resident AssistantsMajored in English with a minor in web design while working as a resident assistant in.

Mass Communications

Engineering