- Directly support HelpSpot customers with inquiries ranging from installation to usage and optimization.- Help on-premise customers with installation and configuration issues on Windows and Linux via email/phone/Zoom.- Fix HelpSpot Cloud instances that have configuration issues.- Document bugs and feature requests.- Help customers create ticket filters to bring up information required for reporting.- Write product documentation.- Assist with product testing on new releases.- Run training sessions with customers.

- Assumed ownership and control of client websites from NetTech when they transitioned away from hosting/development services, continued working for NetTech in role of Dir. of Centralized Services- Development and maintenance of Google Cloud server running LAMP stack w/ Wordpress multisite- Migrated 20+ client websites from NetTech’s webhost onto my Google server- Web design and SEO management of sites for existing and new business clients across various markets from attorneys and law enforcement to healthcare and e-commerce- Contracted SEO consulting for regional business clients

- Hired as Director of Managed Services, promoted to Senior Software Architect after first year- Advanced to Director of Centralized Services in May 2018-- Implement, maintain & manage RMM software on 3,500+ endpoints across 370+ clients-- Leverage SQL data and Shodan.IO API to analyze network vulnerabilities for security team-- Enforce app and patch compliance across client endpoints via auto-remediation scripts-- Monitor and alert on system performance and backup reliability across all RMM clients-- Created web-facing form w/ secure file-system output for Sheriff’s Office attorney requests- Director of Managed Services: remotely monitored servers, infrastructure & backups of 100+ clients- As Senior Software Architect:-- Created, developed, and maintained a multisite network of public-facing client websites-- Performed development on a C#/MVC web app for therapeutic services practice management-- Participated and led meetings with clients to discover their website and web app requirements-- Managed NetTech's online presence (website, blog, SEO and customer-facing social channels)-- Maintained webhost servers, SQL/web application servers, performed SQL backups and migrations

- Management and support of client servers and workstations- Maintenance and design of public website and internal technician portal site- Scripting automation into GFI Max Remote Management software

- Performed floorhand duties as designated by driller.- Operated oilfield-specific machinery and equipment (air hoist, iron roughneck, rig tongs, etc.)- Used various hand tools in performance of job (chain tongs, pipe wrenches, sledgehammers, etc.)- Mixed chemicals to attain correct mud weight as directed by derrick man

• Maintained corporate servers and internal domain, network shares, and network peripherals for 40+ users at corporate headquarters• Administered Exchange Server 2007, including account creations, e-mail policies, distribution lists, and troubleshooting end-user issues• Designed & implemented entire company Intranet on Sharepoint Foundation 2010• Managed Active Directory user accounts and user access to company resources on Intranet site• Provided architectural property photography to brand standards for websites and print collateral• Designed and maintained website collateral in various formats, including Adobe Flash, PDF, HTML, XML, JavaScript, and images for web • Developed strategies for backups, e-mail archiving, antivirus, and other software solutions• Remotely interfaced with property staff and/or third-party technicians to provide technical assistance and problem resolution for 70+ hotels nationwide• Provided telephone tech support, as well as local on-site support, for various end-user technical issues

• Taught elementary-level computer classes for grades Pre-K4 through 8th grade• Yearbook Administrator, guiding 7th-8th grade students in photography and yearbook composition• Coordinated volunteer staff in designing and implementing network infrastructure improvements• Responsible for selection and installation of school-wide computer lab upgrades• Advised Headmistress on new equipment selection and procurement

• Designed, created, and maintained company's public website• Implemented ASP, Javascript, SQL, and HTML features• Installed and tested network cabling, including fiber-optic cabling, in new and existing structures• Provided network and desktop troubleshooting and service for local-area credit unions

Twin Cities Early Head Start Program• Learned, implemented, maintained, and trained co-workers in industry-specific data-tracking software (Head Start Family Information System - HSFIS)• Instrumental in business transformation initiative converting recordkeeping system from hardcopy-dependent to software-based• Created forms and assisted in development and documentation of program procedures• Proofread colleague's work prior to submittal, recommending changes for clarity and/or consistency• Ensured integrity of graphical standards for materials produced by Twin Cities Early Head Start program• Required to troubleshoot and resolve issues with desktop computers, local area network, office equipment, and cellular phones• Hired as administrative assistant, and promoted to specialist after ten months

• Monitored students living in residence halls• Acted as liaison between students and staff• Offered advice and guidance to new students• Initially hired as resident assistant - advanced after first academic year• Position restricted to currently enrolled students

• Supervised deck crew and monitored crew performance on tasks• Responsible for delegating crew duties and ordering supplies• Acted as liaison between captain and crew