Jose F. Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

Southfield, Michigan, United States

● QA audit ServiceNow queue for Deskside Support team across all US sites.● Queue Management - SLO/SLA compliance● Site Operations - Collaboration with team members to maintain organized/clean work environment● Inventory & Procurement - coordinate purchasing, monitoring of stock levels with management.● End User Support - assist colleagues with escalations, foster a collaborative environment.● White-glove support & deployment for projects and escalations.

Southfield, Michigan, United States

● White-glove support & deployment for projects and escalations.● QA audit ServiceNow queue for Deskside Support team across all US sites.

Detroit Metropolitan Area

● Planned and designed projects and analyzed existing network systems and procedures to foster efficiency and effectiveness.● Installed, supported and maintained software infrastructure according to best practices.● Physical implementation / configuration of network enhancements and upgrades. Ex. servers, switches, firewalls, wireless AP’s● Track hardware procurement, installation, build out, and associated activities● Cloud services implementation, migration, and support (Google Workplace and Office 365)● Chromebook implementation, management, and support

Detroit

● Resolved diverse range of technical issues across multiple systems and applications in a Managed service provider environment.● Used Zendesk and Autotask ticketing systems to manage and process support actions and requests.● Prepared new devices according to internal policies on standardized software and security deployments.● Configured hardware and granted system permissions to new employees.● Translated complex technical issues into digestible language for non-technical users● Remote & Field support in SE Michigan public / Charter schools , small businesses, law firms.

Migration Project for ZF Group ● Performed large scale imaging & deployment of over 2,000 Windows 10 devices● Utilize Active Directory along with Altiris console and SCCM for imaging (installation of Windows 10OS)● Schedule appointment with end user to swap out or upgrade their workstation ● Set up new/upgraded workstation back on current/new docking station/hub make sure monitors and all peripherals are functional, adjust display settings if needed.● Check all network drives, printers and email settings, software are working to end users satisfaction

Michigan, United States

Advocate for Pro-Immigrant local, state and federal policies

Detroit, Michigan

● Conducted outreach to various community organizations and local stakeholders to promote the Detroit ID program, and engage the community in the effective development of such.● Oversaw project work plan implementation,adeptly translate project objectives into executable tasks● Manage and coordinate staff workload including scheduling and assignments as required● Full profit and loss responsibility including weekly reporting and income handling and processing● Development and implementation of project outreach strategy ● Track and report project progress including risks and opportunities● Manage day to day coordination with stakeholders as requiredhttps://detroitmi.gov/departments/detroit-health-department/programs-and-services/detroit-id

● Provided remote and onsite support for JDC's 300+ employees at headquarters and 10+ branches across U.S and Canada● Log tickets, maintain ticket status updates. Respond quickly and effectively to requests received through Service Desk Plus ticketing system● Traveled to deploy and on-board new branch locations across the U.S● Hardware and software asset management● Managing users, mail enabled security groups, and access privileges in Active Directory● Develop and maintain system documentation and user training materials

Highly skilled in installing, repairing ,troubleshooting computer hardware and peripherals Well versed in installing windows, software, applications, antivirus and patches Working knowledge of networking devices and printers● Antivirus Installation and Virus Detection ● Backup Maintenance ● Appropriate Driver Search and Installation ● Network Troubleshooting ● Patch Installation ● Data Recovery ● Windows System Cleaning

● Created & provided resources to higher education opportunities for undocumented immigrants.● Managed legal assistance workshops for those seeking to apply for Deferred action for childhood arrivals (DACA)● Led Political/Legislative strategy locally, statewide and nationally ● Set-up and maintain Online & Social Media Presence● Set-up and maintain Google Workspace Infrastructure

Detroit,Mi

●Supervised a team of bus aides, providing mentorship and guidance to enhance transportation services. ●Developed and optimized bus routes for new students, ensuring efficient onboarding and timely transportation. ●Proactive communication of route changes to parents, fostering transparency and minimizing disruptions. ●Collaborated with faculty and parents to resolve attendance issues, promoting student success and positive school-family relationships.

Ann Arbor, Michigan

● Researched, drafted, and submitted applications for immigration benefits to U.S. Citizenship and Immigration Services, including asylum/withholding of removal, adjustment of status, marriage petitions, naturalization, Deferred action for Childhood Arrivals, Employment authorization.● Researched, drafted, and submitted release request to Immigration and Customs Enforcement (ICE) on behalf of individuals held in immigration detention.● Submitted Freedom of Information Act request on behalf of clients requesting all their records from USCIS, ICE and CBP.● Conducted interviews in Spanish and English with clients to work on intake and applications

National

● Set-up and maintain online social media presence (Facebook, Twitter, YouTube)● Set-up and maintain Google Workplace Infrastructure, Add/Remove email accounts● Maintain websites, update plugins and security updates ● Add/Remove content from Website

Detroit

● Organized and conducted voter registration canvassing of new voters in Southwest Detroit.● Recruited volunteers to go door to door knocking to encourage voter turnout for 2013 City elections.● Data Entry - Input data of all the doors we knocked on to get a better idea of who votes in the community.● Cut Turf in NGPVan

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Web3 - Blockchain Development

Associate'S Degree

High School Graduate