Jose F. Email & Phone Number

Detroit, MI, US

Southfield, Michigan, United States

• QA audit ServiceNow queue for Deskside Support team across all US sites.
• Queue Management - SLO/SLA compliance
• Site Operations - Collaboration with team members to maintain organized/clean work environment
• Inventory & Procurement - coordinate purchasing, monitoring of stock levels with management.
• End User Support - assist colleagues with escalations, foster a collaborative environment.
• White-glove support & deployment for projects and escalations.

Southfield, Michigan, United States

• White-glove support & deployment for projects and escalations.
• QA audit ServiceNow queue for Deskside Support team across all US sites.

Detroit Metropolitan Area

• Planned and designed projects and analyzed existing network systems and procedures to foster efficiency and effectiveness.
• Installed, supported and maintained software infrastructure according to best practices.
• Physical implementation / configuration of network enhancements and upgrades. Ex. servers, switches, firewalls, wireless AP’s
• Track hardware procurement, installation, build out, and associated activities
• Cloud services implementation, migration, and support (Google Workplace and Office 365)
• Chromebook implementation, management, and support

Detroit

• Resolved diverse range of technical issues across multiple systems and applications in a Managed service provider environment.
• Used Zendesk and Autotask ticketing systems to manage and process support actions and requests.
• Prepared new devices according to internal policies on standardized software and security deployments.
• Configured hardware and granted system permissions to new employees.
• Translated complex technical issues into digestible language for non-technical users
• Remote & Field support in SE Michigan public / Charter schools, small businesses, law firms.

• Migration Project for ZF Group
• Performed large scale imaging & deployment of over 2,000 Windows 10 devices
• Utilize Active Directory along with Altiris console and SCCM for imaging (installation of Windows 10OS)
• Schedule appointment with end user to swap out or upgrade their workstation
• Set up new/upgraded workstation back on current/new docking station/hub make sure monitors and all peripherals are functional, adjust display settings if needed.
• Check all network drives, printers and email settings, software are working to end users satisfaction

Michigan, United States

Advocate for Pro-Immigrant local, state and federal policies

Detroit, Michigan

• Conducted outreach to various community organizations and local stakeholders to promote the Detroit ID program, and engage the community in the effective development of such.
• Oversaw project work plan implementation,adeptly translate project objectives into executable tasks
• Manage and coordinate staff workload including scheduling and assignments as required
• Full profit and loss responsibility including weekly reporting and income handling and processing
• Development and implementation of project outreach strategy
• Track and report project progress including risks and opportunities

• Provided remote and onsite support for JDC's 300+ employees at headquarters and 10+ branches across U.S and Canada
• Log tickets, maintain ticket status updates. Respond quickly and effectively to requests received through Service Desk Plus ticketing system
• Traveled to deploy and on-board new branch locations across the U.S
• Hardware and software asset management
• Managing users, mail enabled security groups, and access privileges in Active Directory
• Develop and maintain system documentation and user training materials

• Highly skilled in installing, repairing,troubleshooting computer hardware and peripherals Well versed in installing windows, software, applications, antivirus and patches Working knowledge of networking devices and.
• Antivirus Installation and Virus Detection
• Backup Maintenance
• Appropriate Driver Search and Installation
• Network Troubleshooting
• Patch Installation

• Created & provided resources to higher education opportunities for undocumented immigrants.
• Managed legal assistance workshops for those seeking to apply for Deferred action for childhood arrivals (DACA)
• Led Political/Legislative strategy locally, statewide and nationally
• Set-up and maintain Online & Social Media Presence
• Set-up and maintain Google Workspace Infrastructure

Detroit, MI

• Supervised a team of bus aides, providing mentorship and guidance to enhance transportation services.
• Developed and optimized bus routes for new students, ensuring efficient onboarding and timely transportation.
• Proactive communication of route changes to parents, fostering transparency and minimizing disruptions.
• Collaborated with faculty and parents to resolve attendance issues, promoting student success and positive school-family relationships.

Ann Arbor, Michigan

• Researched, drafted, and submitted applications for immigration benefits to U.S. Citizenship and Immigration Services, including asylum/withholding of removal, adjustment of status, marriage petitions, naturalization.
• Researched, drafted, and submitted release request to Immigration and Customs Enforcement (ICE) on behalf of individuals held in immigration detention.
• Submitted Freedom of Information Act request on behalf of clients requesting all their records from USCIS, ICE and CBP.
• Conducted interviews in Spanish and English with clients to work on intake and applications

National

• Set-up and maintain online social media presence (Facebook, Twitter, YouTube)
• Set-up and maintain Google Workplace Infrastructure, Add/Remove email accounts
• Maintain websites, update plugins and security updates
• Add/Remove content from Website

Detroit

• Organized and conducted voter registration canvassing of new voters in Southwest Detroit.
• Recruited volunteers to go door to door knocking to encourage voter turnout for 2013 City elections.
• Data Entry - Input data of all the doors we knocked on to get a better idea of who votes in the community.
• Cut Turf in NGPVan

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Web3 - Blockchain Development

Associate'S Degree

High School Graduate