Josef Wright Email & Phone Number

Las Vegas, Nv, Us

Greenwood Village, Colorado, Us

SCCM deployments and product delivery to corporate and call center setup

Slough, Berkshire, Gb

Prioritized troubleshooting incidences using ServiceNow trouble ticketing systemUsed Active Directory to manage User accounts, reset passwords, authentication verificationMaintained all software security compliances and update installations, troubleshooting group policy implementationsFixed Polycom conference and desk phones, malfunctioned printers, and handled third-party vendor computer equipmentInstalled and configured Oracle database connector software, stabilizing script testing support, and monitored remainder of operationCaptured network traffic sessions and escalated reports of sitewide issues with phones, laptops, printers, and RF devicesUsed WIFI layout diagram to analyze and efficiently communicate escalated issues for 45 Access PointsProvided hands-on testing of primary and secondary WAN and LAN links, for network device failover scenariosProvisioned Ivanti Velocity Warehouse Management Systems devicesProduced 1st ever Las Vegas Reckitt Benckiser warehouse site playbook for onsite IT continuity purposes

Las Vegas, Nevada, Us

Troubleshot and maintained the hardware devices and software for all MGM resort properties HandledOffice 365 and Windows 7 migration of many users from Windows XP to Windows 7 OS Monitored andprioritized troubleshooting incidences using CA Service Desk Manager trouble-ticket system Providedboth face-to-face and remote desktop assistance to MS Windows-based clients needing supportManaged user accounts within the Active DirectoryManaged printer server configurations, including end-user mapping and hardware maintenancePerformed full equipment moves and set up users' workstations afterwardRe-imaged register terminals, desktops, laptops, and casino floor tablets (Table Manager devices)Repaired and replaced kitchen receipt printersSetup register workstations for seasonal sales conventions within MGM property Performed softwareremovals, installs, and upgrades upon user requestsContinuously learned to navigate and troubleshoot within numerous software products utilizing endusermacro key-mappingCoordinated with high level Security personnel in order to access caged departments Offered clientsprofessional tutorials for software and hardware use

Upper Saddle River, New Jersey, Us

Prioritized troubleshooting incidences using BMC Remedy trouble ticketing systemPerformed remote desktop assistance to MS Windows-based clients needing immediate supportTroubleshot system password resets, user login credentials and network connectivity Provided assistance and tutorials to clients needing application support within MS Office SuiteTroubleshoot and escalate Dematic conveyor system issues Troubleshoot Warehouse Management scanner guns and Avalanche software Monitor IDF AC unit; perform proper alerts and alarm escalation procedures Skills UsedActive Directory, AS400, SCCM, Citrix, troubleshooting, Remote Desktop, network and local Zebra (label)and HP/Lexmark laser printers, customer service, imaging laptops and desktops for deployment, inventorymanagement. Avalanche Warehouse Management software, Lotus Notes

Vernon Hills, Il, Us

Troubleshot incidences and tracked tickets using BMC Remedy systemPerformed remote desktop assistance to MS Windows-based clients needing immediate supportTroubleshot system password resets, user login credentials and network connectivityProvided assistance and tutorials to clients needing application support within MS Office Suite

Las Vegas, Nevada, Us

Short-term contractReported all incidences and service requests to provide quick resolutionsPerform daily maintenance to ensure effective working of mechanical building systems. Maintain all operations systems and follow protocol procedures for all emergenciesReceive and process electronic records for all in/outbound mail orders and replacement partsDaily walkthrough inspections of facility upkeep and customers server systems

Za

Short-term contractPrioritized troubleshooting incidences using BMC Remedy trouble ticketing systemPerformed remote desktop assistance to MS Windows-based clients needing immediate supportTroubleshot system password resets, user login credentials and network connectivity Provided assistance and tutorials to clients needing application support within MS Office Suite

Las Vegas, Nevada, Us

Short-term contractTroubleshot and maintained a working technological (equipment) environment for all nurses and surgeons Prepared and provided weekly audio and video classroom/presentations upon professor’s requests Managed and performed the PXE-boot migration of all users from Windows XP to Windows 7 OSPrioritized troubleshooting incidences using BMC Remedy trouble ticketing systemPerformed remote desktop assistance to MS Windows-based clients needing immediate supportManaged user accounts within the Active Directory for three Heath Care of America HospitalsManaged printer server configurations, including end-user mapping and hardware maintenancePerformed full equipment moves and set up users workstations afterwards

Round Rock, Texas, Us

Short-term contractAnswered about 250 phone calls per week and provided 6,000+ customers with assistancePrioritized troubleshooting incidences using System Center Service Manager trouble ticketing systemPerformed remote desktop assistance to MS Windows-based clients needing immediate supportManaged printer server configurations, including end-user mapping and requested maintenanceTroubleshot system password resets, user login credentials and network connectivity

Rockville, Md, Us

Short-term contract Answered about 400 phone calls per week and provided customers with assistancePrioritized troubleshooting incidences using BMC Remedy trouble ticketing systemPerformed remote desktop assistance to MS Windows-based clients needing immediate supportManaged 13,000+ user accounts within the Active Roles Server/Active DirectoryManaged printer server configurations, including end-user mapping and requested maintenance

Vienna, Virginia, Us

Short-term contractTroubleshot system password resets, user login credentials and network connectivityPrioritized over 50 troubleshooting incidences per week using Dell Kace trouble ticketing systemPerformed face-to-face and remote desktop assistance to MS Windows-based clients needing immediate supportProvided assistance and tutorials to clients needing application support within MS Office Suite Performed full equipment moves and set up users workstations afterwardsPrepared and configured audio/video teleconferencing for management meetings

Randolph Afb, Tx, Us

Maintained asset accounts of over 200 hardware and software items valued at over $50K at 100% accountabilityProcessed and secured classified customer information daily for over 300 personnel as a Commander’s Trusted Agent Edited 5,000+ discrepancies such as grammatical and spelling errors ensuring reports met all standards; routed and transmitted both electronic and hard copy ensuring essential timeliness Prioritized troubleshooting incidences using BMC Remedy trouble ticketing systemProvided assistance and tutorials to clients needing application supportInitiated calls and provided critical communication to the 7 major department heads regarding project statusLiaised with colonels and other higher level management to ensure mission compliance with the higher organizations guides and protocol throughout the entire organizational chain