Josef Wright

Josef Wright Email and Phone Number

Desktop Support & SCCM Engineer | Network Infrastructure Technician | Systems AdministratorDriving Stakeholder Satisfaction and Organizational Agility with Quality Service & Innovative IT Solutions @ TTEC
Las Vegas, NV, US
Josef Wright's Location
Las Vegas, Nevada, United States, United States
Josef Wright's Contact Details
About Josef Wright

Accomplished IT Support Engineer & Decorated Air Force Veteran with over 15 years of experience reaching across functions in multiple fast-paced global corporate and military arenas to deliver transformative solutions and proactive, quality driven end-to-end service. Discreet professional and leadership liaison with in-active Secret Security Clearance adept at switching gears in high-pressure corporate and combat arenas, deftly multitasking to execute sensitive, classified, mission-critical projects for global corporations, SUPERNAP data centers, military, and Department of Defense (DoD) agencies.  Articulate IT Customer Service Point of Contact (POC) who translates complex technical concepts into simple terminology facilitating remote, and in-person multichannel collaboration across stakeholders. Integrates diplomacy, problem-solving, ticketing system, and IT resources to drive organizational objectives and stakeholder satisfaction. Agile Project Manager & Strategic Alliance Builder with comprehensive skillset encompassing SCCM, software, configuration, role-based provisioning, cloud applications, user management, network connectivity, automation, and metrics tracking and analysis. Best practices inspired program and process innovator skilled at reaching across functions to manage large-scale projects and maintain vital IT systems ensuring operational agility while driving efficiency and productivity.

Josef Wright's Current Company Details
TTEC

Ttec

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Desktop Support & SCCM Engineer | Network Infrastructure Technician | Systems AdministratorDriving Stakeholder Satisfaction and Organizational Agility with Quality Service & Innovative IT Solutions
Las Vegas, NV, US
Website:
teletech.com
Employees:
7
Josef Wright Work Experience Details
  • Ttec
    Ttec
    Las Vegas, Nv, Us
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  • Ttec
    Desktop Support Technician
    Ttec Aug 2021 - Oct 2021
    Greenwood Village, Colorado, Us
    SCCM deployments and product delivery to corporate and call center setup
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  • Rb
    Desktop Support Engineer
    Rb Mar 2020 - Oct 2020
    Slough, Berkshire, Gb
    Prioritized troubleshooting incidences using ServiceNow trouble ticketing systemUsed Active Directory to manage User accounts, reset passwords, authentication verificationMaintained all software security compliances and update installations, troubleshooting group policy implementationsFixed Polycom conference and desk phones, malfunctioned printers, and handled third-party vendor computer equipmentInstalled and configured Oracle database connector software, stabilizing script testing support, and monitored remainder of operationCaptured network traffic sessions and escalated reports of sitewide issues with phones, laptops, printers, and RF devicesUsed WIFI layout diagram to analyze and efficiently communicate escalated issues for 45 Access PointsProvided hands-on testing of primary and secondary WAN and LAN links, for network device failover scenariosProvisioned Ivanti Velocity Warehouse Management Systems devicesProduced 1st ever Las Vegas Reckitt Benckiser warehouse site playbook for onsite IT continuity purposes
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  • Mgm Resorts International
    Computer Engineer
    Mgm Resorts International Aug 2015 - Oct 2015
    Las Vegas, Nevada, Us
    Troubleshot and maintained the hardware devices and software for all MGM resort properties HandledOffice 365 and Windows 7 migration of many users from Windows XP to Windows 7 OS Monitored andprioritized troubleshooting incidences using CA Service Desk Manager trouble-ticket system Providedboth face-to-face and remote desktop assistance to MS Windows-based clients needing supportManaged user accounts within the Active DirectoryManaged printer server configurations, including end-user mapping and hardware maintenancePerformed full equipment moves and set up users' workstations afterwardRe-imaged register terminals, desktops, laptops, and casino floor tablets (Table Manager devices)Repaired and replaced kitchen receipt printersSetup register workstations for seasonal sales conventions within MGM property Performed softwareremovals, installs, and upgrades upon user requestsContinuously learned to navigate and troubleshoot within numerous software products utilizing endusermacro key-mappingCoordinated with high level Security personnel in order to access caged departments Offered clientsprofessional tutorials for software and hardware use
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  • Techlink, Inc.
    It Analyst/ Desktop Support
    Techlink, Inc. Sep 2014 - Nov 2014
    Upper Saddle River, New Jersey, Us
    Prioritized troubleshooting incidences using BMC Remedy trouble ticketing systemPerformed remote desktop assistance to MS Windows-based clients needing immediate supportTroubleshot system password resets, user login credentials and network connectivity Provided assistance and tutorials to clients needing application support within MS Office SuiteTroubleshoot and escalate Dematic conveyor system issues Troubleshoot Warehouse Management scanner guns and Avalanche software Monitor IDF AC unit; perform proper alerts and alarm escalation procedures Skills UsedActive Directory, AS400, SCCM, Citrix, troubleshooting, Remote Desktop, network and local Zebra (label)and HP/Lexmark laser printers, customer service, imaging laptops and desktops for deployment, inventorymanagement. Avalanche Warehouse Management software, Lotus Notes
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  • Cdw
    Information Technology Technical Support
    Cdw Aug 2014 - Aug 2014
    Vernon Hills, Il, Us
    Troubleshot incidences and tracked tickets using BMC Remedy systemPerformed remote desktop assistance to MS Windows-based clients needing immediate supportTroubleshot system password resets, user login credentials and network connectivityProvided assistance and tutorials to clients needing application support within MS Office Suite
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  • Switch
    Data Center Technician
    Switch May 2014 - Jun 2014
    Las Vegas, Nevada, Us
    Short-term contractReported all incidences and service requests to provide quick resolutionsPerform daily maintenance to ensure effective working of mechanical building systems. Maintain all operations systems and follow protocol procedures for all emergenciesReceive and process electronic records for all in/outbound mail orders and replacement partsDaily walkthrough inspections of facility upkeep and customers server systems
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  • Department Of Energy
    It Desktop Support Technician
    Department Of Energy Mar 2014 - Apr 2014
    Za
    Short-term contractPrioritized troubleshooting incidences using BMC Remedy trouble ticketing systemPerformed remote desktop assistance to MS Windows-based clients needing immediate supportTroubleshot system password resets, user login credentials and network connectivity Provided assistance and tutorials to clients needing application support within MS Office Suite
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  • Mountainview Hospital
    Information Technology Support Specialist
    Mountainview Hospital Aug 2013 - Feb 2014
    Las Vegas, Nevada, Us
    Short-term contractTroubleshot and maintained a working technological (equipment) environment for all nurses and surgeons Prepared and provided weekly audio and video classroom/presentations upon professor’s requests Managed and performed the PXE-boot migration of all users from Windows XP to Windows 7 OSPrioritized troubleshooting incidences using BMC Remedy trouble ticketing systemPerformed remote desktop assistance to MS Windows-based clients needing immediate supportManaged user accounts within the Active Directory for three Heath Care of America HospitalsManaged printer server configurations, including end-user mapping and hardware maintenancePerformed full equipment moves and set up users workstations afterwards
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  • Dell
    Helpdesk Support Specialist
    Dell Dec 2012 - Jan 2013
    Round Rock, Texas, Us
    Short-term contractAnswered about 250 phone calls per week and provided 6,000+ customers with assistancePrioritized troubleshooting incidences using System Center Service Manager trouble ticketing systemPerformed remote desktop assistance to MS Windows-based clients needing immediate supportManaged printer server configurations, including end-user mapping and requested maintenanceTroubleshot system password resets, user login credentials and network connectivity
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  • Powertek Corporation
    Helpdesk Support Specialist
    Powertek Corporation Aug 2012 - Oct 2012
    Rockville, Md, Us
    Short-term contract Answered about 400 phone calls per week and provided customers with assistancePrioritized troubleshooting incidences using BMC Remedy trouble ticketing systemPerformed remote desktop assistance to MS Windows-based clients needing immediate supportManaged 13,000+ user accounts within the Active Roles Server/Active DirectoryManaged printer server configurations, including end-user mapping and requested maintenance
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  • Actionet, Inc.
    Desktop Computer Specialist
    Actionet, Inc. Mar 2012 - Aug 2012
    Vienna, Virginia, Us
    Short-term contractTroubleshot system password resets, user login credentials and network connectivityPrioritized over 50 troubleshooting incidences per week using Dell Kace trouble ticketing systemPerformed face-to-face and remote desktop assistance to MS Windows-based clients needing immediate supportProvided assistance and tutorials to clients needing application support within MS Office Suite Performed full equipment moves and set up users workstations afterwardsPrepared and configured audio/video teleconferencing for management meetings
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  • United States Air Force
    Information Management
    United States Air Force Oct 2007 - Oct 2011
    Randolph Afb, Tx, Us
    Maintained asset accounts of over 200 hardware and software items valued at over $50K at 100% accountabilityProcessed and secured classified customer information daily for over 300 personnel as a Commander’s Trusted Agent Edited 5,000+ discrepancies such as grammatical and spelling errors ensuring reports met all standards; routed and transmitted both electronic and hard copy ensuring essential timeliness Prioritized troubleshooting incidences using BMC Remedy trouble ticketing systemProvided assistance and tutorials to clients needing application supportInitiated calls and provided critical communication to the 7 major department heads regarding project statusLiaised with colonels and other higher level management to ensure mission compliance with the higher organizations guides and protocol throughout the entire organizational chain
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Josef Wright Skills

Security Clearance Security Customer Service Dod Information Assurance Microsoft Office A+ Certified Military Remedy Government Administration As400 Administration Bmc Remedy Windows Xp Technical Recruiting Active Directory Troubleshooting Help Desk Support Technical Support Networking Management Comptia Network+ Data Entry Microsoft Excel Microsoft Access

Josef Wright Education Details

  • Liberty High School, Henderson, Nv
    Liberty High School, Henderson, Nv
    General Studies- Diploma

Frequently Asked Questions about Josef Wright

What company does Josef Wright work for?

Josef Wright works for Ttec

What is Josef Wright's role at the current company?

Josef Wright's current role is Desktop Support & SCCM Engineer | Network Infrastructure Technician | Systems AdministratorDriving Stakeholder Satisfaction and Organizational Agility with Quality Service & Innovative IT Solutions.

What is Josef Wright's email address?

Josef Wright's email address is jo****@****tec.com

What schools did Josef Wright attend?

Josef Wright attended Liberty High School, Henderson, Nv.

What skills is Josef Wright known for?

Josef Wright has skills like Security Clearance, Security, Customer Service, Dod, Information Assurance, Microsoft Office, A+ Certified, Military, Remedy, Government, Administration, As400 Administration.

Who are Josef Wright's colleagues?

Josef Wright's colleagues are Jaira Faye Ducay, Cindy Estaniel, Lea Gacis, Reynalin Cuevas, Clarisa Condoy, Raymond Francis Velasco, Maria Vanessa Chitta.

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