•Virtual Team Lead, responsible for VDI and virtual infrastructure.•Installed, maintained and managed VMware VDI environment. Created, managed and maintained desktop golden images.•Implemented DISA STIGs on various systems and products including Windows Server, VMware ESXi, and vCenter.

• Conducted a technical assessment, evaluating, reviewing, and inspecting end user device configuration for a Legislative client•Part of the System Operations team for a defense client, managing server infrastructure and data center operations. Managed Menlo Cloud-Base Internet Isolation(CBII) policies and rules.

• System Operations Team Lead, managing a team of 10.• Configured, hardened and maintained systems running Windows Server 2008R2, 2012R2 and 2019 in a production and test environment. Managed and maintained domain Group Policy Objects (GPO) for server, workstations and users.• Installed, Configured and performed maintenance of VMware ESXi 6.5 and 6.7 hosts and vCenter Servers. Managed virtual environments in multiple data centers.• Installed, maintained and managed VMware VDI environment. Created Desktop Golden images for Horizon Composer and Instant Clone. Used VMware Dynamic Environment Manager (DEM) to virtualize User Profiles.• Maintained NetApp, Nimble Storage and Dell EMC Unity filers.• Created various scripts and tasks using PowerShell to automate common tasks, produce reports and administer systems.• Conducted vulnerability management and scanning utilizing Tenable SecurityCenter (ACAS).• Implemented DISA STIGs on various systems and products including Windows Server, VMware ESXi, and vCenter.

• Part of the System Operations team, managing server infrastructure and data center operations.• Maintained systems running Windows Server 2008R2 and Server 2012 R2 in a production and test environment. • Installed, Configured and performed maintenance of VMware ESXi 5.5. hosts and vCenter Server.• Implemented DISA STIGs to ESXi hosts and kept host updated through VMware Update Manager.• Maintained NetApp and Nimble Storage filers.• Maintained data center hardware, managing IBM BladeCenter and HP BladeSystem Servers.• Perform backup operations and restoration on Symantec NetBackup appliance.• Conducted vulnerability management and scanning utilizing Tenable SecurityCenter.

• Virtual Desktop Support Team Lead, managing a team of eight.• Part of the Executive IT Support team, working to resolve issues for the Director and support staff.• Diagnosed and rectified virtual desktop issues managed by Citrix XenDesktop.• Supported VDI Desktop running Windows 7 and Geospatial/corporate software.• Worked on Remedy ticket escalated by the desktop support team, working with various support teams to resolve the issue.• Developed procedures, documentation and provided training for managing and deploying hardware and software packages. • Managed the functionality and efficiency of a virtual desktop pool by proactively and reactively responding to Remedy based trouble and incident tickets.• Generate weekly report on outstanding problems, trends and personnel tracking

• VMware Server Administration, managing and troubleshooting VMware ESXi 4.1 hosts. • Creating, deploying and updating VM templates. • Deployment and configuration of Windows Server 2003 and 2008 systems.• Active Directory administration, creating and managing user accounts. Creating and applying Group Policies.• Exchange 2007 Administration, supporting and monitoring. • Created and deployed Windows 7 images using Windows Deployment Services. • Installed and Configured Microsoft Office SharePoint Server 2007, managing web applications, site collections and user groups. • Applied enterprise level Information Assurance (IA) best practices on system workstations and servers. • Scanned and patched network systems using GF LANguard, Retina, and Windows Server Update Service.

Supervisor of the Brigade Help Desk, managing a team of four and supporting over 200 customers/users.Performed network troubleshooting and problem solving as a Local Area Network (LAN) Manager.Resolved vulnerabilities, updated patches, and applied security standards as required by Department of Defense regulations.Managed user accounts through Active Directory.

Installed, repaired, troubleshot, and maintained electronic systems, including PCs, network hardware, peripherals, and software within the LAN.Provided service and assistance to customers by communicating effectively with technical and non-technical staff.Engaged and tracked Priority One issues, with responsibility for the timely documentation, escalation, resolution and closure of trouble tickets.